[Hiring] Senior Global Travel Operations Specialist @Medtronic

Role Description

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

The Global Travel team supports Medtronic’s corporate travel program by providing:

• Travel operations
• Policy guidance
• Traveler support
• Supplier coordination
• Continuous process improvement across the organization

Responsibilities may include the following, and other tasks may be assigned:

• Provide guidance on travel policies, booking procedures, approvals, ticketing, exchanges, cancellations, refunds, and traveler profiles.
• Support travelers and travel arrangers with Travel Management Company (TMC) processes, servicing requests, and issue resolution.
• Coordinate with TMC partners to investigate, escalate, and resolve booking, ticketing, and traveler service issues.
• Develop and maintain travel communications, standard operating procedures (SOPs), frequently asked questions (FAQs), process guides, and knowledge articles.
• Publish and update travel program content on SharePoint, Viva Engage, and other internal communication platforms.
• Investigate travel-related issues involving airlines, hotels, TMCs, and other suppliers and recommend corrective actions.
• Conduct periodic audits of negotiated air and hotel rates and partner with internal stakeholders to resolve discrepancies.
• Identify recurring operational issues and recommend process improvements, standardization opportunities, and automation initiatives.

Qualifications

• Bachelor's degree with ten years of experience OR Master's degree with eight+ years of experience in corporate travel, travel operations, Travel Management Company (TMC) operations, or related travel services.
• Experience supporting corporate travel policies, booking processes, ticketing, exchanges, cancellations, and traveler service.
• Experience with SAP Concur Travel or a comparable corporate travel booking platform.
• Experience creating and maintaining standard operating procedures (SOPs), process documentation, frequently asked questions (FAQs), and internal communications.
• Fluency in English.

Requirements

• Experience working directly with Travel Management Companies (TMCs), airlines, hotels, and travel suppliers.
• Experience with SharePoint, Viva Engage, or similar enterprise communication platforms.
• Experience conducting travel program audits, supplier rate reviews, or travel operations reporting.
• Knowledge of global corporate travel policies, traveler compliance processes, and travel program governance.
• Experience supporting process improvement, standardization, or automation initiatives within a travel program.

Benefits

• Medtronic offers a competitive salary and flexible benefits package.
• A commitment to our employees' lives at the core of our values. We recognize their contributions.
• Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).