[Hiring] Senior Genesys Consultant @Sabio Group

Role Description

We are currently looking for a passionate and enthusiastic Senior Genesys Consultant to join our Team. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

• The candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR’s, reporting, and omni-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
• Work with the team to design and build:
  • Deployment of multi-country projects based on Genesys Cloud with CRM solutions such as Dynamics, etc.
  • Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
  • Flow design with Architect.
  • Integration with third-party systems using web services.
  • Report generation (real time and historic).
  • Creation and modification of scripts with Genesys Cloud.

Qualifications

• Knowledge of the following Genesys Cloud CX tools and modules:
• Basic configuration: agents, groups, skills, roles, etc.
• Routing: incoming and outgoing call strategies.
• Telephony: sites, edges, trunks, outbound routes.
• Scripting.
• Architect: design of voice flows and digital channels, bot, integrations with DialogFlow, and with external systems via data actions. Data Tables.
• Data Actions: design and construction of webservices to external systems.
• Campaigns of various types (progressive, preview, power).
• Real-time reporting.
• Digital channels: Email, Chat, integration with a social network (Whatsapp, Facebook, Twitter).
• Experience working on projects.
• English fluency both written and spoken.

Requirements

• Nice to Have:
• Certifications of Genesys Cloud (GCP-CX).
• Experience with Single Sign-ON (SSO).
• Integrations with Embeddable Framework with other CRM: Salesforce, Microsoft Dynamics 365.
• Integration with external reporting tools (PowerBI).
• Knowledge and exploitation of the Genesys API, Process Automation (triggers) and use of Workflows for more complex implementations.
• Knowledge of software programming: C, Java, Javascript, .Net.
• Experience working in Support.
• Experience working with Agile Methodologies (specifically Scrum).

Benefits

• This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
• Benefits may include:
• Remote/Flexible work.
• Discovery Medical Aid.
• Connectivity Allowance.
• 15 days paid holiday a year (this includes three Sabio days).
• Momentum EAP.