[Hiring] Senior Field Enablement Manager @Seismic

Role Description

At Seismic, the sale is only the beginning. Revenue is protected and grown after the contract is signed, through fast time to value, strong adoption, confident renewals, and expansion. This role is the strategic enablement partner to Post-Sales, accountable globally for helping Customer Success and Services leaders see where execution is limiting customer outcomes and retention, and for mobilizing what is needed to improve it, from handoff and onboarding through renewal and expansion.

Working at the intersection of customer strategy, enablement, coaching, operations, and AI, you will run post-sales enablement by connecting signals from customer health, adoption, renewal forecasts, customer conversations, team behavior, and leadership priorities. You will find the real performance gaps, then recommend and drive focused responses across Customer Success, Professional Services, and implementation teams.

Success is measured by meaningful movement in retention, expansion, and customer outcomes, not by the volume of programs or content delivered.

Qualifications

• 8+ years of experience in customer success or services enablement, CS or professional services leadership, customer experience, GTM strategy, or a similar role supporting a complex B2B SaaS organization.
• A proven ability to partner with senior Customer Success and Services leaders and turn customer and commercial priorities into practical execution plans.
• Strong business and financial acumen.
• Experience interpreting quantitative and qualitative performance signals and turning them into a clear point of view and actionable recommendation.
• Deep knowledge of enterprise post-sales motions, including handoff, onboarding and implementation, adoption, success planning, value realization, executive business reviews, risk management, renewal, and expansion.
• Experience integrating AI into enablement strategies.
• Strong executive communication and cross-functional influence.
• Experience using CRM, customer success platforms, call intelligence, and enablement platforms.

Requirements

• Be a trusted advisor to Post-Sales leadership.
• Act as the embedded enablement partner to Customer Success and Services leaders.
• Co-own a quarterly readiness roadmap tied to the most important post-sales outcomes.
• Help leaders prioritize competing requests and protect team capacity based on expected business impact.
• Connect customer health scores, product adoption, renewal and expansion pipeline, churn and win/loss reasons, project delivery metrics, and call intelligence into a fact-based view of performance.
• Pinpoint root causes and choose the right response.
• Own enablement for the post-sales rhythm of business.
• Translate customer success and services strategy into coachable behaviors.
• Close the gap between what the post-sales tech stack can do and what teams actually use.
• Activate AI-powered workflows across account health monitoring, success planning, implementation delivery, and customer communications.
• Support teams at the moment of a renewal risk, escalation, stalled implementation, low adoption, or expansion opportunity.
• Build situational plays that give teams a clear next move.
• Equip CS and Services managers to reinforce plays in coaching, account reviews, and project reviews.
• Design onboarding and ramp, certification, value realization, renewal, and expansion programs across CS and Services.
• Partner with Sales and Field Enablement, Product Enablement, CS COE, and Revenue Operations.

Benefits

• At Seismic, we’re committed to providing benefits and perks for the whole self.
• Explore our benefits available in each country on the Global Benefits page.

Company Description

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The salary range for this position is: USD $93,000.00/Yr. - USD $162,000.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary.