[Hiring] Senior Executive Assistant & EA Team Lead @Thyme Care

Role Description

You will provide high-touch executive support to our Co-Founder, President & Chief Medical Officer and a small number of other senior leaders while also leading and raising the bar for executive support across Thyme Care. This is a deeply hands-on player-coach role. You’ll personally manage complex executive priorities while building a strong, scalable EA function. You should be someone who genuinely enjoys the craft of executive support and gets satisfaction from creating leverage, removing friction, and making senior leaders more effective.

Executive Support

• Provide high-touch, high-judgment support to our Co-Founder, President & Chief Medical Officer and a small number of other senior leaders.
• Manage complex calendars, travel, meeting preparation, communication, prioritization, and follow-through.
• Develop a deep understanding of each leader’s priorities and working style and proactively manage their time and attention.
• Anticipate needs, identify the next step, and close loops without waiting to be asked.
• Navigate competing priorities across multiple executives and make thoughtful tradeoffs about what requires immediate attention.
• Maintain visibility across open commitments and ensure important work continues moving even as priorities shift quickly.
• Proactively communicate progress, flag blockers early, and ensure executives are never left wondering where something stands.
• Serve as a trusted partner who operates with discretion, urgency, strong judgment, and sound instincts.

EA Team Leadership

• Manage, coach, and develop the EA team.
• Establish and reinforce a high and consistent standard for responsiveness, judgment, communication, anticipation, and execution.
• Build clear executive support models and determine where dedicated, shared, or pooled support is needed.
• Hire and onboard additional EAs as the organization grows.
• Create coverage models and systems that make executive support resilient and scalable.
• Step in directly where needed while maintaining clear accountability across the team.
• Develop EAs into stronger executive partners and actively manage performance when expectations are not being met.

Executive Operations

• Improve systems and ways of working that reduce friction for executives and their teams.
• Identify recurring administrative pain points and build simple, scalable solutions.
• Partner closely with People, Finance, Legal, IT, and other teams on executive priorities.
• Help establish clear standards and operating norms for executive support across the company.

Qualifications

• 7–10+ years of executive support experience in fast-paced, high-performance environments.
• Significant experience directly supporting C-level or similarly senior executives.
• Experience successfully supporting multiple senior executives at once.
• 2+ years of people management, team leadership, or meaningful experience coaching and developing other EAs.
• Exceptional personal organization and ability to manage a large number of open loops at once.
• Strong judgment and comfort operating with incomplete information.
• A track record of anticipating needs and taking action without waiting for explicit direction.
• Excellent written and verbal communication.
• High responsiveness and a strong sense of urgency.
• Ability to distinguish what requires immediate attention from what can wait.
• Experience building or improving executive support systems, processes, or teams.
• Experience in high-growth or scaling organizations strongly preferred.

Benefits

• Excellent medical, dental, and vision plans.
• Generous vacation policy.

Our Values

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.