[Hiring] Senior Donation Coordinator @Donor Network West

Role Description

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The Senior Donation Coordinator (SDC) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation. As the first point of contact in the donation process, the SDC is responsible for:

• Receiving donor referrals
• Assessing donation suitability
• Coordinating cases
• Engaging with grieving families
• Serving as the primary liaison with the tissue recovery and logistics departments
• Ensuring every opportunity for donation is maximized

This role is vital in fulfilling DNWest’s mission to save and heal lives through the selfless generosity of donors and their families.

Operating in a 24/7/365, fast-paced environment, the SDC collaborates with:

• Donor families
• Hospitals
• Hospices
• Medical examiners/coroners
• Funeral homes
• Tissue processing partners
• Donor Operations Management
• Recovery staff
• Organ clinical staff
• Logistics staff
• The Learning and Development Department

As subject matter experts in Donation Discussion, SDCs collaborate with Donation Coordinator Field Trainers to provide training, guidance, and support to Donation Coordinators. They have a key role in developing the skills necessary for effective Donation Discussions, ensuring that trainees are equipped to engage with donor families with professionalism, empathy, and confidence.

SDCs are invaluable resources for all Donation Coordinators, providing guidance and support while also taking on floor management responsibilities and delegating daily tasks to ensure operational efficiency.

The SDC’s work is not just a job – it’s a mission. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation.

Qualifications

• Minimum 5 years of experience with approaching grieving families and a profound ability to secure tissue authorizations at DNWest or an AATB accredited OPO/Tissue Bank.
• Total number of authorized cases year over year averaging a minimum of 375.
• Skilled in fostering an environment that promotes learning and the application of technical concepts and terminology.
• Able to communicate clearly and kindly, while effectively giving and receiving constructive feedback.
• Ability to communicate and present information effectively and concisely within a team environment.
• Awareness of, or willingness to learn, standard practices in presentation, facilitation, and following facilitator guides for established training.
• Willingness to learn and apply adult learning theory and the impact of curriculum and assessment design.
• Demonstrated excellence in all essential functions of the Donation Coordinator I, II, and III roles.
• Possess advanced knowledge of disease processes and related conditions.
• Must be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours.
• Strong organizational and time management skills with the ability to prioritize tasks independently and collaboratively.
• Excellent communication skills to interact professionally with grieving families, hospital staff, funeral homes, medical examiners/coroners, and processing partners.
• Ability to think critically, solve problems, and adapt in a fast-paced, high-stakes environment.
• Must have strong team building, prioritization, and strategic skills, with the ability to collaborate effectively and foster a positive work environment with DNWest staff.
• Compassionate and professional demeanor when speaking with grieving families and referral sources.
• Attention to detail with a strong ability to analyze and document medical information accurately.

Requirements

• High School diploma or equivalent. Minimum 5 years of experience approaching grieving families or equivalent work experience.

Benefits

• $39.75 - $49.20 an hour
• Donor Network West takes a market-based approach to pay.
• All candidates' starting pay will be determined based on job-related skills, experience, qualifications, and interview performance.
• Salary data provided by third party sites do not accurately reflect our pay structure.