[Hiring] Donation Coordinator 2 @LifeLink Foundation

Role Description

As a Donation Coordinator 2, you will directly contribute to LifeLink’s life-saving mission.

• Responds to referrals for the purpose of evaluating for potential tissue donation and successfully completes the authorization or donor disclosure process with the next of kin.
• Performs activities associated with screening for medical suitability, family approach, authorization, or donor designation, and coordinates the tissue donation process following established LifeLink policies and procedures.
• Night Shift Position (7pm - 7am).
• Working conditions are fully supported in a 24/7 call center/office environment, working up to 12 hours on shifts; includes working after business hours, weekends, and holidays.
• Potential for remote work consistent with the needs of LifeLink, the department, and in accordance with company policy. Special circumstances may require additional hours.

Qualifications

• Passionate about helping others and making a difference.
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality.
• Medical related degree/certification.
• Experience in a related tissue banking position or appropriate experience in a medical environment or family/social services field (preferred).
• Ability to multitask, perform in a high call volume environment and work in a team setting.
• Strong communication and interpersonal skills to converse with all levels of medical professionals.
• Ability to work independently adhering to prescribed guidelines and protocols, while exercising good judgment in seeking appropriate guidance as required.
• Work requires the physical ability to lift and carry equipment varying in weight up to 25lbs.
• A collaborator who thrives in a mission-first environment.

Requirements

• Responsible for identifying the legal next of kin, completing the approach process, working empathetically and professionally with grieving families to communicate donation opportunities.
• Conducting the medical and social history interview, and completing the authorization or donor disclosure process.
• Performs a detailed donor evaluation following policies and procedures to determine medical suitability based on established criteria.
• Obtains contact information necessary for family/next of kin approach.
• Gathers pertinent logistical information to coordinate the donation process, and to bring about a successful authorization or donor disclosure for the recovery of tissues.
• Interacts with referring institution/hospital, medical examiner/coroner, and funeral home personnel to complete the tissue donation screening/evaluation process.
• Completes timely and appropriate documentation of all processes following established procedures.
• Responsible for verifying the accuracy of referral data entry and donation outcomes within the designated electronic system.
• Routinely reviews tissue referral activity reports for data entry accuracy.
• Participates in training and departmental quality review activities for donor screening and authorization/donor disclosure processes at the direction of leadership.
• Attends and participates in required departmental meetings and/or workshops for ongoing education and professional development.

Benefits

• COMPANY PAID Medical, Dental, Disability & Life Insurance.
• Generous COMPANY PAID Pension Plan for your Retirement.
• Paid Vacation, Sick Days & Holidays.
• Growth opportunities in a mission-driven, high-impact nonprofit.
• Work with purpose, knowing your efforts directly touch lives.

Company Description

LifeLink Foundation was established to save lives through organ and tissue donation. We are united by our mission to honor donors and save lives, grounded in values of Compassion, Excellence, Legacy, People, and Quality.