[Hiring] Manager, Care Management @Trillium Health Resources

Role Description

Trillium Health Resources has a career opening for a Manager, Care Management – RCT Triage to join our team! The Manager, Care Management – RCT Triage leads a care management unit, providing strategic direction, operational oversight, and staff management to ensure effective delivery of integrated, whole-person care within a managed care environment. The role is accountable for team performance, program compliance, and service outcomes, managing supervisors and care management staff to achieve organizational and regulatory objectives.

On a typical day, you might:

• Manage one or more care management teams, providing administrative oversight to supervisors and staff.
• Ensure staff utilize established workflows to complete record reviews, screenings, trackers, and required documentation.
• Establish and maintain a team-based, person-centered approach to care coordination across all team members.
• Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
• Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.
• Oversee referral intake, prioritization, routing, and assignment processes to ensure timely, accurate processing and appropriate member access to care management services.
• Review referral trends, engagement outcomes, and disposition data to identify operational barriers, address performance gaps, and implement process improvements.
• Collaborate with regional leadership and internal departments to resolve complex referral concerns, streamline workflows, and ensure effective transitions to assigned Care Management teams.

Qualifications

• Associate's degree in a health or human services field or related area and three (3) years of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
• Bachelor's degree in a health or human services field or related area and one (1) year of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within North Carolina.
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Requirements

• Preferred: Bachelor’s degree.
• Experience with supervision of two (2) or more employees.
• Experience with NC Medicaid and/or Tailored Care Management.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• NC Local Government Retirement Pension (defined-benefit plan).
• 401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.