[Hiring] Manager, Care Coaching @Humana

Role Description

Become a part of our caring community. Enhance your Family Care career in this Manager, Care Coaching role. Reporting to the Associate Director, Care Coaching, you will support the work of Care Management staff. You will provide daily leadership and mentoring to staff. You will deliver services in a manner that expresses Humana values and the Family Care program values of access, choice, quality, and cost effectiveness.

• Mentor and support the work of Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract.
• Identify learning needs; arrange for mentorship, provide clear expectations, facilitate orientation and ongoing learning to build capacity of IDT staff.
• Assess and coach staff on the IDT primary competencies and performance standards.
• Review reports, assess process and review documentation.
• Assess utilization and the quality of care management for each member served.
• Participate in cross departmental collaboration to ensure the quality and effectiveness of provider services.
• Educate community partners.
• Participate in the hiring process by selecting, orienting, and training associates.
• Facilitate in person unit meetings and attend quality visits.

Qualifications

• Bachelor's degree in human services or a related field or associate degree in nursing.
• 1 year of leadership experience in the human services field.
• 3 years of experience working in the Family Care program.

Requirements

• 5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities or frail elders.
• Reside within 1 hour of Eau Claire.
• Master's degree in public administration, social work or related field.

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

About Inclusa: Inclusa manages the provision of a person-centered and community-focused approach to long-term care services and support to Family Care members across the state of Wisconsin. As a values-based organization devoted to building vibrant and inclusive communities, Inclusa deploys a unique approach to managed care with a trademarked model of support named Commonunity® which focuses on the belief in everyone, and from that belief, the common good for all is achieved. In 2022, Inclusa was acquired by Humana. This partnership will allow us to create a model of care that provides industry-leading support for members across the health care continuum.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.