[Hiring] Manager, Care Management @86242cb5-2fdf-4468-b205-d8aef6aa10d5

Role Description

Trillium Health Resources has a career opening for a Manager, Care Management – 1915i to join our team! The Manager, Care Management – 1915i oversees a skilled, integrated team of professionals who provide localized support to members within a managed care environment. This role provides oversight to ensure members receive whole person care focused on all members’ needs including physical health, behavioral health, and social determinants of health that helps to establish positive outcomes for members and transform their lives for the better.

On a typical day, you might:

• Manage one or more care management teams, providing administrative oversight to supervisors and staff.
• Ensure staff utilize established workflows to complete comprehensive assessments, care plans, and required documentation.
• Establish and maintain a team-based, person-centered approach to care coordination across all team members.
• Monitor and evaluate team performance against established metrics, benchmarks, and quality indicators.
• Provide coaching, education, and guidance to supervisors and staff to support continuous improvement and professional development.

Qualifications

• Associate's degree in a health or human services field or related area and three (3) years of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
• Bachelor's degree in a health or human services field or related area and one (1) year of experience providing care management, case management, or care coordination to complex individuals with mental health, substance use, intellectual/developmental disability, and/or traumatic brain injury populations; OR
• Equivalent combination of education and experience.
• Must have a valid driver’s license.
• Must reside within 75 miles of Trillium’s Catchment of North Carolina.
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Requirements

• Experience with supervision of two (2) or more employees.
• Experience with NC Medicaid 1915i services and/or Tailored Care Management.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• NC Local Government Retirement Pension (defined-benefit plan).
• 401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.