[Hiring] Senior Director, Pricing Operations Transformation @ServiceNow

Role Description

What you get to do in this role:

• Lead operational execution of pricing proposals/new commercial models from approval through implementation and launch.
• Translate new commercial models and new offers into clear business requirements for product setup, config, pricing, quoting, entitlements and usage tracking systems.
• Work with cross-functional teams and IT partners to clarify the requirements, validate the solutions, accept the solutions.
• Support the enablement of commercials related functions – Sales, Deal Desk, Customers and Commercial Operations.
• Develop, track and report on a clear project plan for the execution from strategy.
• Drive the operationalization of processes following established governance processes.
• Identify opportunities to drive productivity for commercial operations team in the process end-to-end.
• This role blends strategic leadership with hands-on execution and serves as a trusted partner to the senior leadership team.

Qualifications

• 8+ years of experience driving operationalization of new offers and commercial models.
• Experience implementing complex and highly cross-functional process/system transformation projects.
• Effectively led a team of high performing individuals driving process/system transformation.
• Experience in business process areas covering product/pricing setup, config, pricing, quoting, billing, entitlements, usage, compensation in SaaS industry.
• Have successfully translated strategic decisions into operational business requirements.
• Have implemented creative solutions to drive productivity for commercial operations teams using AI/Citizen Developed capabilities.
• Collaborated effectively with business and IT teams.
• Have worked effectively in a highly complex, fast-paced and dynamic business environment.
• Proven experience leading a team, mentor and develop team members.

Requirements

• For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.