[Hiring] Senior Director, Performance @JLL

Role Description

Build and own the performance discipline for Life Sciences. From 1 January 2027 every performance role reports into an account, to a PMO Lead or an Account Director. Nobody reports to this role. It is a function builder, not a people manager, and it is accountable for whether performance across the vertical is consistent, credible and commercially useful. The honest description of the job: responsibility for an outcome delivered entirely by people who work for someone else. That only succeeds if the decision rights below are real and are used.

What your day-to-day will look like:

• Own the standard:
  • Define and maintain the scorecard architecture, KPI library, data quality expectations and governance cadence used across every Life Sciences account.
• Lead the community of practice:
  • Convene the performance community, run peer review of new scorecards, distribute what works, and keep consistency alive now that the reporting lines sit on the accounts.
• Engage upstream:
  • Work with Sales Development and account leadership during pursuit and solutioning so the performance model is priced and staffed before the contract is signed.
• Own the arc:
  • Carry performance through pursuit, transition, go-live and into steady state, rather than inheriting a regime built by someone else.
• Benchmark:
  • Maintain a cross-account view of performance outcomes, at-risk fee position and what good looks like, and bring external market practice back in.
• Drive automation:
  • Work with the JLLT Technology Pod to remove administrative burden from account performance roles, so their time goes to analysis and client conversation.
• Put out fires:
  • Be the person accounts call when a scorecard is wrong, a client is unhappy or a transition is behind. There is no longer a central team to absorb this.
• Develop people:
  • Own the capability bar and the career path for performance across the vertical, including movement between accounts as portfolios change.

These are the authorities that make the role work. They are not advisory.

• Methodology:
  • Sole owner of scorecard architecture, KPI definitions, calculation standards and evidence requirements across the vertical. Any account deviation requires written approval from this role.
• Hiring:
  • Sits on the interview panel for every performance role in Life Sciences. The account is the hiring manager; this role has a documented say in the decision and owns the capability bar.
• Review input:
  • Provides written input into the annual performance review of every performance role, to the account manager who owns it.
• Coverage:
  • Applies the 25% funding test, determines which accounts qualify for a dedicated resource, and signs off the self-perform handoff standard before an account is released.
• Solutioning:
  • Approves the performance resourcing assumption in every Life Sciences pursuit before it is submitted, so that we stop selling scope we cannot staff.
• Escalation:
  • Direct access to the Managing Directors and the COO on any matter of measurement integrity, with no requirement to route through the account.

Qualifications

• Has built or substantially rebuilt a performance or measurement function, not only run one.
• Credible with Account Directors, Managing Directors and clients, because the role has no positional authority over any of them.
• Strong commercial grounding in management fee mechanics, contract structure and margin protection.
• Comfortable operating through influence and standards rather than headcount.
• Willing to change how the work is done rather than administer the current model well.

Preferred Qualifications

• Familiarity with Life Sciences, GxP or regulated environments.

Location

• Remote + Travel (up to 25% or as needed)

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Expected Compensation

• 128,000.00 – 155,000.00 USD per year

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.