[Hiring] Senior Director, Capacity Planning, Workforce Operations & Analytics @Omada Health

Role Description

Omada is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world‑class, human‑led and AI‑enabled operations and analytics function that supports Omada’s multi‑condition platform across:

• Health Coaching
• Cardiometabolic Specialists
• Physical Activity Specialists
• Behavioral Health
• Physical Therapy
• Member Support
• Member Navigation
• Supply Chain

This leader will be accountable for end‑to‑end department strategy and execution, translating enterprise and care team goals into clear priorities and operating systems for:

• Workforce capacity planning
• Staffing operations
• Licensing and credential management
• Care team analytics

Reporting to the VP Operational Excellence, the Senior Director will oversee the centralized department that supports care team capacity planning and staffing, including the administration of Omada’s third party licensing and credentialing software, and runs the care team analytics “spoke” within Omada’s hub‑and‑spoke analytics model. This role includes full department leadership:

• Setting 1–3 year strategic priorities
• Controlling key cost of revenue and gross margin levers
• Leading the adoption of AI-enabled predictive modeling and analytics

Qualifications

• Approximately 15+ years of relevant and progressive leadership experience in healthcare operations, care delivery operations, workforce management, or analytics.
• Bachelor’s degree (or roughly 12+ with a master’s, 10+ with a PhD).
• Deep experience with capacity planning, workforce staffing operations, and care team analytics.
• Experience leading AI‑enabled or highly automated operations or analytics functions.
• Strong financial and analytical acumen.
• Demonstrated ability to influence across levels and lead significant organizational change.

Requirements

• Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap.
• Define and maintain a clear operating vision for the department.
• Translate company and care teams strategies into a concrete 1–3 year departmental strategy.
• Design and run the Capacity Planning, Workforce Operations & Analytics operating system.
• Own and evolve the operating rhythms, standards, and visibility systems for the department.
• Create and maintain scalable rules for shrinkage, occupancy, and staffing allocation.
• Lead and scale multi‑motion capacity planning and staffing operations.
• Build out new capabilities including Physical Therapy state‑based capacity planning and staffing.
• Lead Licensing and Credential Management for care teams and clinical staff.
• Partner with Clinical, Legal/Compliance, and People teams to build workflows and controls.
• Own the short term and long term analytics roadmap with the Senior Leadership Team.
• Lead care team analytics as an analytics “spoke.”
• Own the AI transformation agenda for care team analytics.
• Partner with senior leaders as the capacity and analytics advisor for care teams.
• Lead cross‑functional initiatives that connect the department’s workstreams to broader company priorities.
• Drive continuous improvement, AI‑enabled automation, and risk reduction.

Benefits

• Competitive salary with generous annual cash bonus.
• Equity grants.
• Employee stock purchasing plan (ESPP).
• Remote first work from home culture.
• Flexible Time Off to help you rest, recharge, and connect with loved ones.
• Generous parental leave.
• Health, dental, and vision insurance (and above market employer contributions).
• 401k retirement savings plan.
• Lifestyle Spending Account (LSA).
• Mental Health Support Solutions.
• ...and more!