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Role Description
The Senior Consultant - Staffing Services provides expert platform-specific services leveraging their technical, management, and leadership skills to ensure success and aide their client in meeting their organizational goals.
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Perform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client, including but not limited to:
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Evaluate current-system processes and procedures; recommend and develop workflow and computer system configurations and modifications based on experience and best practice
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Apply technical expertise to individual client system build to identify, test, and troubleshoot software systems
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Provide project management and project leadership services in alignment with client expectations and contracted role
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Provide leadership guidance and mentorship to client and Nordic teammates
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Work directly with project teams, end-users, and leadership as project needs dictate
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Lead and attend meetings regarding project status and on-going work-product coordination
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Accurately and completely document work progress, issues, escalations, and other required information in accordance with Nordic and individual client requirements
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Additional specific duties related to the project as may be required and dictated by client
Qualifications
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Bachelor’s degree or equivalent experience required
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Relevant training, certification, or accreditation required
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2+ years’ relevant industry-specific work experience required
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5+ years’ professional experience strongly preferred
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Previous consulting experience preferred
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Excellent communication skills, written and verbal
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Proven ability to apply problem solving and technical skills
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Must demonstrate and embody Nordic’s maxims
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Possess a strong work ethic and treat others with respect, keep commitments, inspire the trust of others, work ethically and with integrity, and uphold organizational values
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Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
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Demonstrated sound judgment and appropriate escalation
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Highly organized, able to multi-task as well as maintain intense focus on individual tasks
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Self-starter with ability to maintain schedule, meet deadlines, and monitor one’s own work product
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Highly adaptable and able to acclimate quickly to new project assignments
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Aptitude for mentoring and guiding others
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Maintain a high degree of professionalism
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Must be able to work independently, as well as within a team environment
Requirements
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Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility
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Travel up to 100% of the time, or as Nordic or client needs dictate
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Position generally necessitates travel outside of scheduled work hours including nights or weekends; travel interruptions may occur
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Work schedule will vary based on Nordic or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours
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Must be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with Nordic staff as necessary
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Timely entry of time and expenses required in accordance with Nordic and client policy
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Status reporting and project handoff documentation as required by Nordic or client
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Provide equipment necessary to perform job functions in accordance with Nordic and client policy
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Complete all Nordic and client required training and education in timely manner
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Respond to communication from Nordic management team and other corporate team members in a timely and complete manner
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May be invited to attend corporate functions as a representative of the company to meet prospective consultants, as well as solidify relationships with client and Nordic co-workers
Benefits
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Healthcare organizations are challenged to deliver higher quality care at a lower cost.
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Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes.
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Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.