[Hiring] Senior Consultant @Kontakt.io

Role Description

You bring the operational credibility behind Kontakt.io's ambulatory solutions, which span clinics, infusion centers, ambulatory surgery, and beyond. You've run access and outpatient workflows inside a health system. You help customers see what changes when our AI agents and real-time location data are in place, and then help them get there. You'll report to the Head of Advisory.

What You'll Do

• Join discovery and pitches as the operator in the room. You diagnose ambulatory workflows, quantify the opportunity, and shape the proposal.
• Lead engagements on throughput, space utilization, patient wait times, and scheduling and access workflows.
• Pitch the full ambulatory portfolio, including emerging AI and agentic capabilities, and speak credibly to unconventional uses.
• Go on-site after deployment to test, shadow, and document workflows, and turn what you learn into customer-specific documentation.
• Own dedicated consulting engagements and the outcomes they commit to.
• Present outcomes and recommendations in customer business reviews, spot expansion opportunities, and bring the customer's perspective to Product.

Qualifications

• 5+ years in ambulatory operations, such as clinic or practice management, infusion or ambulatory surgery operations, scheduling and patient access leadership, or operational analytics.
• Fluency with access and throughput metrics, and comfort presenting them to executives.
• Credibility as a peer to a VP of Ambulatory Operations, a COO, or clinic medical leadership.
• Comfort with technology and curiosity about AI, RTLS, and EHR-integrated workflows. No engineering background is required.

Requirements

• Bonus experience: MHA or MBA; prior consulting or vendor-side experience; Lean or process-improvement certification; familiarity with Epic Cadence or other scheduling systems.

Benefits

• This is a remote role with regular travel (about 30–40%) to meet customers.
• Equity in a high-growth company scaling toward $100M+ ARR and backed by leading investors.
• Full health, dental, and vision coverage, a 401(k), paid time off, paid parental leave and all the tools you need to do your best work.