[Hiring] Senior Client Architect @Resultant

Role Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Senior Client Architect to join the team.

In partnership with our Client Success Managers, the Senior Client Architect will be responsible for overseeing a subset of our clients as the primary trusted technical partner by providing strategic and tactical guidance and owning the technical health of their environments while driving innovation and technical excellence. You will ensure compliance with performance standards, resolve complex technical issues, and coordinate cross-functional resources. You will help drive meaningful outcomes through leadership, collaboration, and problem-solving. The candidate selected will directly report to the VP of Client Success.

This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service. You will serve as the primary technical point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it.

Primary Responsibilities:

• Own the client’s technical environment and ensure alignment with business goals and industry regulations
• Develop multi-year technology roadmaps and gap assessment for organizations in the Mid-Market and Enterprise sectors. Work with our clients and our delivery teams to deliver upon recommendations
• Lead and coordinate resolution of high-priority incidents, including ownership of root cause analysis (RCA) and problem management
• Act as the technical lead in internal and external meetings, assessments, and client reporting
• Serve as a mentor and advisor to engineers and delivery teams, fostering continuous technical growth
• Maintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoring
• Drive innovation through solution design, technical QA, and advocacy for tool and process improvement
• Partner with Client Success Managers to scope projects, gather technical requirements, and support contract reviews
• Facilitate performance management, recruiting efforts, and training initiatives for technical staff
• Maintain oversight of patching, antivirus, backup, and monitoring systems to ensure client systems are protected and efficient

Qualifications

• 10+ years of experience in client-facing technology leadership, systems engineering, or enterprise architecture within the IT Managed Services (strongly preferred) or technology consulting industry
• Demonstrates expertise across multiple technology domains and can design, lead, and troubleshoot complex solutions
• Has worked directly with clients and internal stakeholders to support delivery, proposals, and strategy
• Understands business impacts of technical decisions and can clearly communicate these with clients
• Has experience leading high-severity incident responses, root cause analysis, and problem management
• Is highly organized, detail-oriented, and passionate about driving both client success and internal process improvements
• Thrives in a collaborative, fast-paced environment and is comfortable mentoring others and providing feedback
• Possesses excellent written and verbal communication skills and can tailor technical language to client needs

Requirements

• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Ability to context switch and balance multiple clients and priorities through good communication and strong task management and prioritization
• Experience working in a dynamic IT environment
• Ability to develop and maintain Standard Operating Procedures (SOP)
• Experience creating documentation and reports using MS Word, Excel and PowerPoint
• Can communicate with hardware and software vendors for maintenance/repair/upgrade/license management
• Experience solutioning and presenting proposals for new business
• Must be willing to travel as needed (approximately 10% of the time)
• Must be legally authorized to work in the United States for any employer without sponsorship

Benefits

• Unlimited vacation
• Significant 401k contributions
• Several opportunities to develop yourself