[Hiring] Senior Business Systems Analyst @Cisco

Role Description

The application window is expected to close on: October 30, 2026. Please note that this posting may close earlier if the position is filled or a sufficient number of applications are received. This is a remote opportunity eligible across any location in the United States.

We are building a Global SE Ops team to ensure our Sales Engineers are equipped with the tools, processes, and data analytics they need to help our customers maximize the value of their Splunk investment. Our team will collaborate with SE leadership to ensure the organization has a standard operating model for:

• Tracking customer activities
• Forecasting deal pipeline
• Surfacing customer insights
• Sharing best practices
• Reporting on business results

We are looking for curious, innovative, and collaborative team members who are excited for the opportunity to build and continuously improve our SE operational practice.

Your Impact

• Align Splunk SE operations with Cisco’s go-to-market strategy, partnering across sales, finance, IT, and business functions.
• Design and improve upon activity tracking processes using AI, CRM platforms, and reporting systems to ensure the SE organization can quantify their impact to the business.
• Build and maintain forecasting models, pipeline visibility tools, risk signals, and performance insights analytics.
• Oversee and optimize run-the-business tools, systems, and processes to ensure accuracy, efficiency, scalability, and global user adoption.
• Gather requirements for operational enhancements, own the technical solution design, and partner with developers and the business to ensure the delivered product meets expectations and timelines.
• Accountable for driving consistency, reliability, and building trust in SE operational data and tools, including sponsoring data governance.

Qualifications

• Bachelor's degree with 7+ years of related experience, or Master's degree with 5+ years of related experience.
• Proven experience with Enterprise Sales Infrastructure, specifically Salesforce CRM.
• Hands-on experience with data management and Data Analytics solutions, including Tableau/BI and Snowflake.
• Proficiency in SQL and scripting for data extraction, transformation, and analysis.
• Demonstrated experience in Technical Solution Design and gathering requirements for operational enhancements.

Preferred Qualifications

• Experience developing AI agents to aid business operations and improve efficiency.
• Strong Project Management and organizational skills to drive complex initiatives to completion.
• Advanced data analysis skills with the capability of identifying data quality issues and correlating them with data policies, processes, and systems.
• Ability to navigate at all levels in the organization and interact effectively with audiences of varying skill sets and authority.
• Excellent problem-solving abilities with a focus on continuous improvement and scalability of business systems.

Benefits

• Starting salary range: $133,200.00 to $168,800.00.
• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
• Non-exempt employees receive 16 days of paid vacation time per full calendar year.
• Exempt employees participate in Cisco’s flexible vacation time off program.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.