[Hiring] Business Systems/Application Support Analyst @RTX

Role Description

We are seeking a motivated and skilled Business Systems/Application Support Analyst to join a multi-disciplinary project and sustainment team supporting cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. In this role, you will work closely with internal business functions, primarily Global Trade, and technical teams to understand their business needs, document requirements, support sustainment and configuration activities, and ensure the successful use of key SaaS applications.

• Develop deep expertise in the OCR application and its modules (Watch List Screening, Department of State, Department of Commerce, Commodity Classification).
• Collaborate with vendor support teams, database administrators, and functional SMEs to understand system behavior and impacts of changes.
• Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.
• Support monthly application upgrades and quarterly server/database updates.
• Track and coordinate internal requests, ensuring timely completion and clear documentation of resolutions.
• Maintain awareness of Global Trade and Legal policies and understand how they apply to the OCR application and its data.
• Work with functional leads, SMEs, and vendors to document concerns or enhancement requests.
• Create business process mappings, use cases, scenarios, user stories, enterprise analyses, and workflow analyses as needed.
• Work independently with users to define concepts and requirements, while also collaborating with project managers and team members across multiple initiatives.
• Conduct Stakeholder Management by managing expectations and prioritizing requirements.
• Participate in daily standups, team meetings, and retrospectives; provide status updates and identify key risks, issues, or delays.
• Apply strong analytical and product management skills to interpret customer needs and translate them into functional and operational requirements.
• Produce deliverables such as requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.
• Demonstrate excellent communication skills and interact professionally with leadership, SMEs, and cross-functional stakeholders.
• Contribute to successful project delivery in an Agile environment by developing and documenting requirements and issues as user stories and tasks in Jira and Confluence.
• Maintain awareness of and familiarity with tools and technologies including Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira.

Qualifications

• Typically requires a University Degree in MIS, Computer Science, or a STEM-related field or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.
• Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies; familiarity with both Agile and Waterfall software development approaches.
• 4–6 years of experience in a Business Analyst or Systems Analyst role.
• Strong personal organization skills, including timely completion of tasks and quick response to information requests.
• Ability to travel for PI Planning events, workshops, or structured walkthroughs.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.

Company Description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.