[Hiring] Senior Business Systems Analyst @Zillow

Role Description

As a Senior Business Systems Analyst, you’ll provide technical leadership as an individual contributor on the Integration Solutions team. Working across product, engineering, support, and enterprise partners, you’ll resolve complex integration issues and develop documentation, tools, and monitoring that improve reliability and help teams support partners effectively.

• Lead the investigation and resolution of complex integration issues across systems, providing engineering teams with clear problem statements, reproduction steps, and supporting evidence.
• Lead partner discovery conversations, recommend integration approaches, and explain technical findings to technical and nontechnical audiences.
• Partner with Sales on technical discussions with enterprise prospects.
• Develop and improve AI-assisted knowledge and diagnostic tools to support troubleshooting and knowledge sharing.
• Create and maintain integration guides, escalation playbooks, onboarding resources, and troubleshooting documentation.
• Improve operational tools and workflows, including Zendesk, Slack automations, Airtable, and monitoring dashboards.
• Analyze support trends and integration health signals to identify recurring issues, recommend root-cause improvements, and strengthen proactive monitoring.
• Define launch support plans—including documentation, escalation paths, monitoring, and known limitations—and support partner onboarding and post-launch reviews.

Qualifications

• 5-8+ years of experience in solutions consulting, technical account management, implementation, integration support, or related work.
• Skilled in XML, JSON, data mapping, and feed-based integrations, including the Multifamily Information and Transactions Standards (MITS) schema.
• Familiar with application programming interfaces (APIs), REST, webhooks, and tools such as Postman.
• Able to translate technical information into clear explanations for partners, engineers, and business leaders.
• Experienced in identifying patterns across issues and turning findings into practical process or system improvements.
• Able to coordinate work across teams, manage competing priorities, and follow issues through resolution while documenting and sharing findings.
• Interested in developing and improving AI-assisted workflows that help teams work effectively.
• Preferred: Experience in property technology, multifamily operations, or business-to-business software, including property management software, customer relationship management systems, internet listing services, or related integrations.

Requirements

• This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually.
• In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually.
• In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Benefits

• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence.

• Zillow is honored to be recognized among the best workplaces in the U.S.
• Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026.
• Included on TIME’s America’s Best Companies 2026 list.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.