[Hiring] Principal Analyst, IT - Business Systems Analyst @Builders FirstSource

Role Description

The Principal Analyst, IT - Business Systems Analysis serves as the senior functional and technology advisor for the Order-to-Cash capabilities supporting install services, customer billing, rebates, and multifamily contract management. The role leads analysis and solution direction for complex, cross-functional processes spanning all areas of Order to Cash (OTC).

• Serve as the functional and solution leader for Order-to-Cash (OTC) processes and systems across BFS.
• Lead enterprise-wide process analysis, solution design, and business transformation initiatives that span multiple functions, systems, and business units.
• Act as the subject matter expert for OTC business processes, applications, integrations, and technology capabilities.
• Build strong partnerships with business leaders, stakeholders, product teams, engineering teams, and external partners to drive strategic outcomes.
• Facilitate complex discovery, design, and decision-making sessions to define business capabilities, requirements, future-state processes, and technology solutions.
• Translate business strategies and operational needs into scalable process, data, integration, and technology solutions.
• Evaluate solution alternatives and provide recommendations that balance business value, customer experience, standardization, risk, scalability, supportability, and total cost of ownership.
• Lead the analysis and resolution of complex business, process, data, integration, and production issues across the OTC landscape.
• Ensure solution designs address cross-functional dependencies across order management, pricing, contracts, billing, rebates, finance, procurement, transportation, warehouse, installation, and external applications.
• Establish and promote best practices for business analysis, solution design, documentation, knowledge management, and requirements traceability.
• Leverage data, operational metrics, and industry trends to identify opportunities, influence strategy, and drive continuous improvement.
• Develop business cases, investment recommendations, and strategic roadmaps that maximize business value and return on investment.
• Partner with product and delivery leaders to shape priorities, release strategies, organizational readiness, adoption, and long-term solution roadmaps.
• Communicate solution strategies, business impacts, risks, trade-offs, and recommendations to executive, business, and technical audiences.
• Mentor and guide analysts while serving as an escalation point for complex functional, process, and solution challenges.

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or equivalent combination of education and experience.
• 10+ years of experience in business systems analysis, solution design, enterprise applications, or business process transformation.
• Experience supporting Order-to-Cash processes, including order management, contracts, billing, rebates, pricing, installation, or related business functions.
• Experience with SAP S/4HANA, SAP SD, Project Systems, Vistex, or similar enterprise platforms.
• Experience leading complex, cross-functional initiatives and designing solutions that support large-scale business processes.
• Experience translating business needs into requirements, process designs, roadmaps, and technology solutions.
• Experience working with ERP and other enterprise applications, integrations, and reporting platforms.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to influence decisions, lead through complexity, and mentor other analysts.

Requirements

• Experience with enterprise integrations, APIs, reporting, master data, and workflow solutions.
• Experience supporting construction, installation services, multifamily, project-based sales, or contract management processes.
• Relevant certification in Business Analysis, Agile, SAP, Product Management, or Process Improvement.

Benefits

• Medical, dental, vision, and disability insurance plans.
• 401(k) retirement savings plan.
• PTO (including paid sick time).
• 8 paid holidays per year (for salaried and hourly team members).