[Hiring] Senior Business Process Analyst @UKG

Role Description

As a Business Process Analyst, you will map complex processes, understand how signals, decisions, and handoffs affect outcomes, and identify opportunities for improvement. You will help design connected, artificial intelligence-enabled processes in which coordinated agents combine internal and external signals with business context to prioritize next-best actions while balancing autonomy with human oversight.

You will own scoped analysis and design work, from journey maps and future-state concepts through recommendations and partnership with delivery teams. You will help define requirements, validate solutions, measure results, and translate enterprise priorities into practical change and measurable business outcomes.

Key Responsibilities

• Partner with executive leaders and business teams to define process challenges, target outcomes, and hypotheses for where artificial intelligence can create value.
• Conduct interviews and analyze process data and experience insights to identify breakdowns, root causes, and opportunities for improvement.
• Map current-state and future-state journeys, including roles, decisions, systems, data, handoffs, controls, and exception paths.
• Help design coordinated artificial intelligence agents that combine internal and external signals with business context to prioritize next-best actions.
• Define when agents can act autonomously and when human review, approval, or intervention is required.
• Establish safeguards, handoffs, governance considerations, and exception paths for artificial intelligence-enabled processes.
• Shape future-state concepts into solution ideas and minimum viable product (MVP) scope.
• Partner with product and delivery teams to define use cases, user stories, acceptance criteria, and requirements.
• Define process baselines, business outcome measures, and guardrails for artificial intelligence-enabled workflows.
• Monitor process and agent performance, user feedback, exceptions, and human interventions to identify improvement opportunities.
• Support prototypes, user feedback sessions, user acceptance testing (UAT), and iterative process refinement.
• Facilitate working sessions with business and delivery leaders to align on future-state models, ownership, decisions, tradeoffs, dependencies, and risks.
• Support adoption and communicate progress to keep teams aligned to measurable outcomes.

Qualifications

• 2–3 years of hands-on experience in business process analysis or process improvement within an operational or business environment.
• Ability to independently own defined analysis deliverables or a scoped process workstream.
• Experience mapping end-to-end processes or journeys and documenting roles, decisions, systems, data, handoffs, and controls.
• Experience contributing to future-state process designs and recommendations.
• Experience facilitating stakeholder interviews or working sessions and communicating findings clearly.
• Experience analyzing qualitative or quantitative evidence to identify root causes, prioritize opportunities, and connect recommendations to business outcomes.
• Experience partnering with product or delivery teams to contribute to use cases, user stories, and acceptance criteria.
• Experience supporting process design through prototyping, user feedback, implementation, adoption, or UAT.
• Ability to apply sound judgment to artificial intelligence-enabled process design, including business context, data and signal quality, appropriate autonomy, human review, and safeguards.
• Strong written and verbal communication skills, including the ability to present concise, decision-ready analysis to business stakeholders and executive leaders.

Preferred Qualifications

• Experience with Business Process Model and Notation (BPMN) or another process modeling approach.
• Experience with process and collaboration tools such as BIC, Visio, Miro, or Lucidchart.
• Exposure to Lean, Kaizen, Six Sigma, Agile, service design, or other process improvement methods.
• Exposure to artificial intelligence agents or workflow orchestration, including connecting capabilities across systems and defining human review and safeguards.
• Exposure to reporting or data analysis tools such as Power BI, Tableau, or SQL.
• Familiarity with customer relationship management (CRM), enterprise resource planning (ERP), human resources, finance, customer support, or workflow platforms.
• Experience working in a cross-functional or global organization.

Benefits

• The pay range for this position is $83,500 to $119,050.
• Employees may be eligible to participate in a performance-based bonus plan.
• Employees may receive restricted stock unit awards as part of total compensation.
• Learn more about UKG’s benefits and rewards at UKG Benefits .

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.