[Hiring] Senior Business Process Analyst @Encora

Role Description

We at Coforge are hiring Senior Business Process Analyst (#14816-4-4) with the following skill set.

• Lead business discovery across Technical Advisory to analyze current-state processes, workflows, roles, pain points, data needs, controls, dependencies, and future-state business requirements.
• Define PSA business capabilities and translate stakeholder needs into structured, prioritized, and traceable requirements covering project setup, resource management, financial processes, reporting, integrations, governance, and operational workflows.
• Support the PSA RFP and vendor evaluation process by defining capability requirements, facilitating workshops and demonstrations, and assessing functional gaps, constraints, and trade-offs.
• Partner with business stakeholders, GET/IT, and the selected PSA provider throughout solution definition and implementation, supporting future-state process design, requirements traceability, testing, UAT, and business readiness.

Qualifications

• Senior-level experience in business process analysis, process design, requirements discovery, and business transformation initiatives.
• Strong experience documenting and designing current-state and future-state business processes, capabilities, business rules, and workflows.
• Proven ability to facilitate discovery sessions and workshops with complex, cross-functional stakeholder groups.
• Experience translating business needs into clear, structured, prioritized, and traceable business and functional requirements.
• Ability to identify opportunities for process simplification, standardization, and redesign rather than replicating legacy processes.
• Experience supporting technology or enterprise platform selection, including RFP development, vendor evaluation, and solution assessment.
• Strong understanding of requirements management and traceability throughout solution design and implementation.
• Ability to bridge business and technology teams and translate requirements into inputs for architecture, integrations, security, data, and governance.
• Experience supporting solution validation, UAT scenarios, acceptance criteria, and business readiness activities.
• Excellent analytical, facilitation, stakeholder management, and communication skills.

Requirements

• Experience with Professional Services Automation (PSA) platforms or PSA transformation initiatives.
• Experience supporting enterprise platform implementations from discovery through design and implementation.
• Understanding of project management, resource management, financial processes, reporting, data governance, and operational workflows.
• Experience collaborating with Finance, Revenue Accounting, Legal, IT, Data & Insights, and external implementation partners.

Company Description

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.