[Hiring] Senior Business Operations Manager @Samsara

Role Description

The Sr. Business Operations Manager is a strategic partner to the leadership of Samsara’s Global Support organization, driving operational excellence and enabling data-informed decision-making at scale. This role sits at the intersection of strategy and execution, supporting senior leadership with the insights, communications, and operational frameworks needed to run and grow the business effectively.

• Own the annual operating plan and the operating cadence that measures performance against it.
• Own the capacity, headcount, and cost model that connects support volume, productivity, AI deflection, and staffing assumptions into a defensible operating plan.
• Act as the connective tissue between Support leadership, Workforce Management, and Finance.
• Own the reporting and business review cadence for Customer Support, turning operational metrics into a clear narrative.
• Take ambiguous, loosely scoped problems and return with structured analysis, a defensible model, and actionable recommendations.
• Operate credibly with senior stakeholders across Support, Finance, and People.
• Use modern AI tools daily to enhance speed and rigor in operations.
• Success is defined by leaders making better decisions faster, with a trusted plan and set of numbers.

Qualifications

• 10+ years of experience in business operations, strategic finance/FP&A, management consulting, strategy, or a related field.
• Bachelor’s degree from a 4-year accredited university.
• Experience owning an annual operating plan, capacity plan, or equivalent multi-quarter planning process for a large organization or function.
• Demonstrated experience building and owning complex operating or financial models that senior leaders make decisions from.
• Experience owning a recurring executive business review cadence (e.g., MBR/QBR) end to end.
• Demonstrated ability to build executive-level presentations and strategic communications.
• Strong analytical skills with the ability to independently source, interpret, and synthesize large datasets.
• Comfort and previous experience using AI tools for analysis, modeling, content generation, and workflow automation.
• Experience working cross-functionally and influencing senior stakeholders without direct authority.
• High degree of independence and intellectual curiosity.

Requirements

• Experience in or with a customer support, technical support, or service delivery organization operating at scale.
• Background in management consulting, investment banking, corporate strategy, or strategic finance at a high-growth technology company.
• Working knowledge of workforce management concepts.
• Hands-on experience applying AI and agentic tooling to planning, reporting, or operational workflows.
• Track record of building operational programs, planning processes, or reporting systems from the ground up.
• Experience managing cost-to-serve levers and vendor spend.

Benefits

• Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and ensure workers return home safely.
• If you put in the work, this role won’t be your last at Samsara.
• The vision to digitize large sectors of the global economy requires your full focus and best efforts.
• You will be surrounded by a high-calibre team that will encourage you to do your best.