[Hiring] Senior Business Analyst Trust & Custody @Manulife

Role Description

As we continue to look for new solutions to improve our trust, custody and unitization capabilities, our business is focused on reaching our bold ambition while we help people around the world save and invest so they can confidently achieve their retirement goals. This role represents an opportunity to be at the forefront of transformation, innovation, and service excellence for our U.S. Retirement business within the Global Wealth and Asset Management (GWAM) segment. The Business Analyst – Trust Custody and Unitization will help to shape a new trust operations ecosystem including complementary tenets of people, process and technology as we integrate with a third-party sub-custodian.

Position Responsibilities

• Process Design and Improvement:
  • Design and strengthen the operating model for cash reconciliation and transitional processes.
  • Embed rigorous controls, clear ownership, escalation paths, and sustainable procedures to minimize operational risk and ensure effective execution.
• Training and Procedures:
  • Act as subject matter expert (SME) for trust operations including establishment of training collateral and procedure documentation.
  • Work closely with the learning and development team to deliver training.
• Risk Management:
  • Conduct thorough analysis to identify potential risks in operational processes.
  • Develop strategies to mitigate these risks, ensuring business continuity.
• Performance Measurement:
  • Define and monitor KPIs to evaluate operational efficiency and vendor oversight.
  • Continuously optimize processes to improve efficiency and effectiveness.
• Projects:
  • Serve as lead on various trust operations projects, assisting in development of detailed project plan.
• Reporting:
  • Prepare and present regular updates and status reports to management and partners.
• Additional Responsibilities:
  • Perform other duties as assigned.
• Requirements Gathering & Analysis:
  • Elicit and document business and technical requirements for the team’s platforms and systems.
• Strategic alignment:
  • Ensure tech solutions align with business objectives, working with product management and tech teams.

Qualifications

• Proven expertise in FIS OMNI (OmniTrade, OmniDC, OmniScript), SQL, Excel and PowerBI tools.
• Solid understanding of mutual fund operations, and/or retirement and/or transfer agent record keeping.
• Strong reconciliation skills, cash and securities.
• Excellent communication and facilitation skills; able to influence diverse teams and translate technical information into business value.
• Ability to think strategically, assess alternatives for short- and long-term impacts and act decisively.
• Strong influencing skills with ability to make sound recommendations.

Benefits

• Opportunity to learn and grow the career you want.
• Support in a flexible environment where well-being and inclusion are prioritized.
• Participation in incentive programs and earn incentive compensation tied to business and individual performance.
• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions).
• Generous paid time off program including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time each year.

Company Description

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story .