[Hiring] IT Business Analyst @Cardinal Health

Role Description

The Senior IT Business Analyst partners with business leaders, product owners, and IT teams to identify business needs and deliver enterprise application solutions across ERP (such as SAP), CRM (such as Salesforce), and integration platforms. This role focuses on both project delivery (Build) and ongoing operational improvement (Run), translating business processes into clear requirements and functional specifications. The ideal candidate brings solid business analysis fundamentals, practical familiarity with enterprise ERP and CRM systems without requiring deep single-platform specialization, and a strong curiosity to learn and expand their technical skills across modern applications and emerging AI tools.

Responsibilities

• Participates in conversations with business partners to understand requirements, investigate operations, and work with IT leads to identify viable solution options.
• Develops business process knowledge and creates process flow diagrams, functional requirements, and related documentation.
• Translates business needs into clear user stories, acceptance criteria, and system documentation using tools such as Jira or Azure DevOps.
• Partners with ERP (e.g., SAP) and CRM (e.g., Salesforce) technical teams to support process enhancements and cross-system data flows.
• Supports data mapping, interface concepts, and reporting requirements between enterprise systems.
• Collaborates with business users and technical teams to coordinate and execute User Acceptance Testing (UAT) and defect management.
• Communicates technical concepts and project progress simply and concisely to business partners and IT support teams.
• Actively learns new enterprise applications, IT tools, and technologies to expand functional and technical contributions across the IT organization.
• Explores and applies AI-assisted productivity tools to streamline requirements analysis, documentation, and testing workflows.

Qualifications

• Bachelor's degree in a related field preferred, or equivalent work experience preferred.
• 4–8 years of Business Analysis or related experience supporting enterprise applications, preferred.
• Functional knowledge of enterprise ERP systems (e.g., SAP) and processes, preferred.
• Familiarity with enterprise CRM platforms (e.g., Salesforce) and integrations, preferred.
• Experience documenting user stories and managing backlogs (Jira, Azure DevOps), preferred.
• Experience with process mapping and flow diagramming (Visio, Lucidchart), preferred.
• Experience with test execution, defect triage, and UAT coordination, preferred.
• Strong verbal and written communication skills with the ability to bridge business and technical teams, required.
• Willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies, required.
• Familiarity with AI tools (e.g., Microsoft Copilot, generative AI for documentation, or platform AI capabilities), preferred.

Requirements

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
• May contribute to the development of policies and procedures.
• Works on complex projects of large scope.
• Develops technical solutions to a wide range of difficult problems.
• Solutions are innovative and consistent with organization objectives.
• Completes work; independently receives general guidance on new projects.
• Work reviewed for purpose of meeting objectives.
• May act as a mentor to less experienced colleagues.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.