[Hiring] Enterprise Business Applications Tech Analyst I @Cincinnati Children's

Role Description

Launch your technology career at Cincinnati Children’s in a role where you’ll help support the systems and applications that keep our organization moving. As an EBA Technical Analyst I, you’ll gain hands-on experience supporting enterprise applications, solving technical problems, testing system improvements, and working alongside experienced analysts to develop solutions that improve business operations and the employee experience. This is a great opportunity to build your technical skills, learn enterprise systems, and grow your career in a collaborative healthcare technology environment.

Job Responsibilities

• Analyze, support, maintain, enhance, and help implement technology solutions that improve business operations and the employee experience.
• Work on projects and technical assignments while learning from experienced team members.
• Learn how Technical Analysts and Business Systems Analysts partner with end users to understand business needs and develop effective system solutions.
• Gain hands-on experience with application configuration, enhancements, and production support.

Development

• Assist with analyzing, designing, implementing, and maintaining systems and technical processes.
• Participate in system testing and help create technical documentation.
• Gain exposure to technical reviews and learn how technology solutions are evaluated and implemented.
• Apply established development lifecycle processes to implement and support system solutions.

Production Support

• Provide technical support and help troubleshoot production, application, and process issues.
• Investigate system behavior and error messages while building your technical problem-solving skills.
• Assist with Change Control processes to help ensure system updates and solutions are implemented successfully.
• Monitor system performance and functionality to identify potential issues and opportunities for future enhancements.
• Support department efforts focused on continuously improving the customer experience.

Customer Service

• Provide responsive support to end users and help resolve system and application questions.
• Monitor service-level expectations and escalate issues when additional support is needed.
• Follow established change management policies and procedures.
• Deliver outstanding customer service through timely communication, effective follow-up, and a solutions-focused approach.

Professional Development & Teamwork

• Grow your technical knowledge through cross-training, vendor education, instructional seminars, and department meetings.
• Continue developing your knowledge of Cincinnati Children’s systems, applications, and technology environment.
• Build positive relationships and collaborate effectively with teammates and business partners.
• Contribute to a supportive, team-focused environment while continuing to develop your technical and professional skills.

Qualifications

• Bachelor's degree in a related field OR equivalent combination of education and experience.
• 0+ years of experience in a related job discipline.

Company Description

• At Cincinnati Children’s, we come to work with one goal: to make children’s health better.
• Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding.
• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025).
• One of the nation's America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).