[Hiring] Senior Business Analyst - CTLS Business Lead @Gainwell Technologies LLC

Role Description

As a Senior Business Analyst - CTLS Business Lead at Gainwell, you will serve as the functional lead supporting Wisconsin's Children's Long-Term Support (CLTS) program. This role requires a highly organized, self-directed lead BA who can independently manage a portfolio of maintenance activities and projects while serving as the primary liaison between Wisconsin DHS, business stakeholders, project teams, and technical resources for the CLTS Functional Area.

• Play a critical role in supporting Wisconsin's Children's Long-Term Support (CLTS) program and ensuring Gainwell continues to meet client objectives in a complex Medicaid environment.
• Serve as the Functional Area Business Lead for CLTS and act as the primary business analysis point of contact for assigned initiatives.
• Lead and coordinate operational initiatives, maintenance activities, enhancements, change requests, and project-related work from initiation through implementation and closure.
• Coordinate business analysis activities across business stakeholders, project managers, developers, testers, operations teams, and client representatives.
• Facilitate requirements elicitation sessions, business process reviews, solution discussions, stakeholder meetings, and client-facing presentations.
• Own and manage a portfolio of operational work, ensuring accurate status tracking, timely progression, resolution of blockers, and proactive communication of risks and dependencies.
• Analyze and improve business processes to support operational efficiency, regulatory compliance, and client objectives.
• Verify business requirements have been met by supporting testing activities, validating outcomes, and obtaining appropriate stakeholder approvals.
• Provide guidance, mentoring, workload coordination, and leadership to staff supporting CLTS initiatives.
• Contribute to process improvements, operational standards, training materials, knowledge management, onboarding activities, and continuous improvement efforts.
• Utilize analytical tools, reporting solutions, and data analysis techniques to support business decisions and evaluate solution impacts.

Qualifications

• 8+ years of experience as a Business Analyst, Business Lead, Functional Lead, Product Owner, or similar role supporting complex technology initiatives.
• 5+ years of experience in Medicaid, healthcare, government programs, or other highly regulated environments.
• Proven experience managing work throughout the full project lifecycle, including requirements gathering, enhancements, maintenance, defect resolution, testing, implementation, configuration, change management, and production support.
• Experience creating, reviewing, and validating business requirements, business process documentation, test scenarios, solution deliverables, and project communications.
• Strong analytical and problem-solving skills, including experience using Excel, SQL, reporting tools, and data analysis techniques.

Requirements

• Demonstrated ability to independently manage multiple competing priorities while maintaining awareness of work status, risks, dependencies, deliverables, and stakeholder expectations.
• Proven ability to proactively drive work forward, remove blockers, follow through on commitments, and maintain accountability for deliverables.
• Experience facilitating meetings and coordinating activities across business stakeholders, technical teams, project leadership, clients, and vendors.
• Exceptional written and verbal communication skills, including the ability to develop professional communications, presentations, and executive-ready documentation.
• Demonstrated leadership skills, sound judgment, and the ability to work independently, mentor others, and drive initiatives to successful completion.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.