[Hiring] Senior Associate – Service Quotation Management @Ciena

Role Description

Ciena is transforming the way global networks are built and evolved, supporting customers across terrestrial, submarine, packet, optical, and network modernization environments. We are seeking a Senior Associate – Service Quotation Management to join our Americas Services organization.

In this role, you will independently develop accurate, customer-ready service quotation deliverables for defined and well-scoped opportunities. You will apply established pricing models, policies, tools, and templates while working with Sales and Service Delivery teams to clarify requirements, assumptions, dependencies, and standard delivery inputs.

This position is ideal for a professional with services or networking experience, strong attention to detail, developing commercial awareness, and the ability to execute standard quotation work independently while escalating risks, exceptions, and unclear requirements appropriately.

Key Responsibilities

• Independently execute service quotation deliverables for defined, well-scoped, and standard service opportunities.
• Own the accuracy, completeness, quality, and timeliness of assigned quote components and supporting documentation.
• Apply approved pricing models, rate structures, policies, tools, templates, and standard work instructions with minimal guidance.
• Review customer requirements and available inputs to confirm service scope, deliverables, assumptions, dependencies, and exclusions.
• Collaborate effectively with SQC team members, Sales, and Service Delivery to clarify requirements, validate standard effort and cost inputs, resolve routine quotation questions, and share knowledge that improves team consistency and outcomes.
• Develop clear, customer-ready scope and pricing content aligned with approved service offerings.
• Perform quality checks on quantities, rates, calculations, assumptions, and proposal content before submission or peer review.
• Maintain quotation records and supporting documentation in accordance with governance, approval, and audit requirements.
• Identify and escalate risks, missing inputs, non-standard requests, commercial exceptions, or scope changes while managing assigned work to agreed priorities and due dates.
• Incorporate peer feedback and use approved AI and automation tools to improve quotation quality, intake, content development, knowledge reuse, and workflow consistency.

Qualifications

• Post-secondary degree in business, engineering, computer science, or a related field, or equivalent relevant experience.
• Three to five (3–5) years of experience in services, service quotation management, deployment, technical support, project coordination, or a related environment.
• Experience working with structured processes, standard pricing inputs, scope documents, or customer proposals.
• Developing understanding of financial fundamentals, including cost, price, margin, and the effect of assumptions and risk on a quotation.
• Ability to interpret service requirements, identify missing information, and convert defined inputs into clear quotation deliverables.
• Working proficiency in Microsoft Excel and common productivity, collaboration, and document-management tools.
• Ability to use approved AI-assisted tools to support quotation development, content validation, knowledge reuse, and workflow efficiency.
• Strong attention to detail, organization, communication, collaboration, and follow-through, with the ability to contribute positively within a team, manage multiple assignments, share information proactively, and escalate issues appropriately.

Preferred Qualifications

• Experience in telecommunications, optical networking, network deployment, field services, technical support, or project management.
• Practical experience using generative AI, copilots, or workflow automation tools in a business or services environment.
• Experience identifying suitable AI use cases and designing prompts, reusable instructions, or AI-assisted workflows that improve consistency, quality, and productivity.
• Exposure to or interest in configuring AI agents and workflow automations that support intake, data validation, document generation, knowledge retrieval, or approval workflows.
• Ability to define expected outputs, test results, and refine AI-assisted solutions based on user feedback.
• Familiarity with bills of materials, network diagrams, service descriptions, statements of work, or delivery assumptions.
• Experience collaborating with Sales, Service Delivery, Engineering, Finance, or commercial teams and working within quotation governance, approval, audit, or order-booking processes.
• Interest in developing deeper expertise in services economics, risk assessment, automation, and complex quotation development.

Benefits

• Collaborate with experienced Services professionals supporting customer opportunities across a broad range of network environments.
• Opportunities to strengthen your quotation, commercial, and technical skills through practical experience, knowledge sharing, and professional development.
• Contribute to high-quality customer proposals and build readiness for progression to the Specialist, Service Quotation Management level.
• Commitment to fostering an inclusive workplace where diverse perspectives are valued and everyone can contribute and grow.