[Hiring] Senior Application Support Consultant @Unit4

Role Description

We are looking for a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform. This is a senior, hands-on role. You will play a key role in stabilising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.

• Manage and resolve daily incoming customer support cases across EMEA and UK regions
• Act as a subject matter expert for complex issues and escalations
• Provide guidance and mentoring to team members as required
• Deliver training sessions and support knowledge development within the team
• Take ownership of escalation management, ensuring timely and effective resolution
• Operate within a flat team structure, covering both first-line and advanced support responsibilities
• Balance operational support delivery with strategic contributions such as mentoring and process improvement
• Contribute to special projects and process improvements
• Work across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programme

Qualifications

• Proven experience with Unit4 ERP/x (essential)
• Strong knowledge of the Financial/Logistics module
• Basic SQL skills (querying, troubleshooting)
• Strong English communication skills (written and verbal)
• Ability to manage both standard support cases and complex escalations
• Occasional travel to customer sites where required

Requirements

• Advanced SQL knowledge (nice-to-have)
• Experience in mentoring or coaching colleagues (nice-to-have)
• Training delivery experience (nice-to-have)
• Previous experience handling escalations in a support environment (nice-to-have)

Benefits

• A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
• Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
• A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all