[Hiring] Scheduler @GoFasti

Role Description

We need an English-fluent Scheduler, based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

• Create, assign, and manage all client visits in WellSky, including Start of Care (SOC), Recertification, Resumption of Care (ROC), Follow-Up, and Routine visits.
• Build and maintain accurate visit schedules for skilled nursing (RN/LPN), therapy (PT, OT, SLP), and aide staff.
• Enter and update visit authorizations based on payer source, including Medicare, Medicaid, private pay, and managed care plans.
• Process physician orders tied to visit frequency and duration within WellSky.
• Monitor the scheduling dashboard daily for unscheduled, missed, or conflicting visits.
• Coordinate with the clinical team to ensure visit frequency aligns with the Plan of Care (485).
• Match field clinicians and aides to clients based on availability, geographic location, skill set, and payer requirements.
• Maintain staff availability calendars, including PTO, call-outs, and schedule changes.
• Communicate schedule changes to clinicians, aides, and supervisors in a prompt and professional manner.
• Identify and fill coverage gaps to prevent missed visits and care disruptions.
• Maintain accurate employee profiles in WellSky, including credentials and authorized service types.
• Verify and track visit authorizations for all payers prior to scheduling any visit.
• Alert the billing and intake teams of authorization changes, expirations, or denials in a timely manner.
• Ensure all visits are scheduled within authorized units, service codes, and effective dates.
• Flag potential compliance issues including overlapping visits, duplicate billing risks, or frequency discrepancies.
• Serve as the primary point of contact for scheduling inquiries from clinicians, clients, and family members.
• Communicate daily with the clinical supervisor regarding visit coverage, staffing needs, and patient care priorities.
• Escalate urgent or clinical concerns to the appropriate supervisor immediately and without delay.
• Participate in daily or weekly scheduling huddles and interdisciplinary team meetings as required.
• Maintain accurate and up-to-date visit records in WellSky at all times.
• Run and review scheduling reports — including missed visits, visit utilization, and authorization utilization — and distribute findings to supervisors.
• Support the billing team by ensuring visit documentation is complete, accurate, and submitted in a timely manner.
• Assist with internal audits, external reviews, and compliance activities as needed.

Qualifications

• High school diploma or GED required.
• Associate's degree in Healthcare Administration, Business Administration, or a related field preferred.
• 1+ years of experience as a Scheduler.
• 1 - 2 years of scheduling experience in a home health, hospice, or healthcare setting preferred.
• Prior experience with WellSky (formerly Kinnser) strongly preferred.
• Experience with managed care authorization processes preferred.
• Proficient in the WellSky EMR and scheduling platform.
• Strong organizational skills with the demonstrated ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills across clinical and administrative settings.
• Ability to problem-solve quickly and adapt effectively to rapidly changing schedules and priorities.
• High attention to detail and accuracy in data entry and record maintenance.
• Familiarity with home health regulations, payer requirements, and visit compliance standards.
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.

Requirements

• Associate's degree in Healthcare Administration, Business Administration, or a related field.
• Prior experience with WellSky (formerly Kinnser).
• Experience with managed care authorization processes.

Benefits

• The salary range offered for this position varies from (USD) $1,000 - $1,500 per month, depending on seniority and skillset.
• This is a 40 hours per week.
• This position is for a full time contract, through a payroll platform.
• The talent will work remotely allocated at our client.

Company Description

GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.