[Hiring] SAP Release Management Coordinator / SAP Incident Management Analyst @DMS Vision

Role Description

The SAP Release Management Coordinator/Incident Management Analyst is responsible for planning, coordinating, and executing SAP transport and release management activities supporting a large-scale transformational project. This role ensures the successful migration of SAP changes across multiple environments, facilitates daily release management processes, manages SAP OSS incidents, and collaborates with technical and functional teams to resolve issues in a timely manner while minimizing project risks and production impacts.

Key Responsibilities

• SAP Release Management
  • Coordinate and manage the end-to-end SAP transport and release management process for project-related SAP changes.
  • Review, validate, schedule, and monitor SAP transport movements across development, quality assurance, and staging environments.
  • Conduct and facilitate daily release management calls to coordinate SAP transport imports across lower environments.
  • Ensure transport dependencies, sequencing requirements, and deployment schedules are properly maintained and communicated.
  • Track release activities and provide status updates to project leadership and stakeholders.
• Environment Management and Deployment Coordination
  • Monitor transport migration activities to ensure successful implementation in lower environments.
  • Identify and mitigate risks associated with transport releases and environment readiness.
  • Coordinate with SAP technical teams, developers, functional analysts, and testing teams to support planned release activities.
  • Escalate deployment issues, conflicts, and delays as required.
• SAP OSS Incident Management
  • Manage SAP OSS Messages (SAP incident tickets) related to the transformational project.
  • Facilitate bi-weekly SAP Office Hour meetings to review and discuss open OSS incidents.
  • Coordinate communication between SAP support representatives, functional teams, and technical teams regarding issue resolution.
  • Maintain documentation and tracking of OSS incidents, action items, and resolution timelines.
• Issue Tracking and Resolution
  • Follow up with incident owners and assigned resources to ensure SAP OSS cases are progressing toward resolution.
  • Track open issues, monitor aging tickets, and ensure timely closure of incidents.
  • Prepare status reports and metrics related to release management and OSS case performance.
• Stakeholder Communication
  • Serve as the primary point of contact for release management and OSS incident coordination activities.
  • Provide regular communications regarding release schedules, transport status, deployment risks, and issue resolution progress.
  • Collaborate with project managers, business stakeholders, SAP functional teams, developers, and infrastructure teams to ensure effective coordination.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field, or equivalent work experience.
• 5+ years of experience supporting SAP environments, SAP release management, or SAP application support.
• Experience managing SAP transports using SAP Change and Transport System (CTS).
• Experience coordinating cross-functional technical teams and managing multiple priorities simultaneously.
• Knowledge of SAP incident management processes and SAP OSS Message support procedures.
• Strong organizational, analytical, and communication skills.

Preferred Qualifications

• Experience supporting large-scale SAP transformation or modernization programs.
• Familiarity with SAP Solution Manager, Active Control (automated change and release management software built specifically for SAP environments), or equivalent change management tools.
• Understanding of SAP landscape architecture and environment management practices.
• Knowledge of SAP ECC, SAP S/4HANA, or related SAP platforms.

Key Competencies

• Release Planning and Coordination
• Change and Transport Management
• Incident and Problem Management
• Risk Management
• Stakeholder Communication
• Process Improvement
• Cross-Functional Collaboration
• Attention to Detail
• Organizational Effectiveness
• Issue Resolution and Escalation Management

Success Measures

• Accurate and timely migration of SAP transports across environments.
• Reduced deployment errors and transport-related incidents.
• Timely resolution of SAP OSS messages and support cases.
• Effective coordination of daily release activities and office-hour meetings.
• Strong stakeholder satisfaction and communication effectiveness.
• Compliance with project release governance and change management procedures.