[Hiring] SAP AMS Functional Service Delivery Lead @Sequoia Connect

Role Description

We are currently searching for a SAP AMS Functional Service Delivery Lead:

• Serve as the main operational contact and Primary Point of Contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
• Act as the primary escalation point for tickets, delivery quality, governance, and operational risks (Escalation Management).
• Empower the delivery team to achieve high-quality deliverables while maintaining 100% alignment with SAP AMS process requirements (Performance Standards).
• Ensure all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled (SLA Oversight).

Qualifications

• 5+ years of proven SAP AMS service management experience.
• At least 5+ years of proven experience as an SAP consultant in modules such as Logistics (SD, PP, MM, EWM, etc.), FI-CO, or SuccessFactors.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."
• Familiarity with cloud-native foundations or AI coding assistants (Desired).
• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Requirements

• 5+ years of proven SAP AMS service management experience.
• At least 5+ years of proven experience as an SAP consultant in modules such as Logistics (SD, PP, MM, EWM, etc.), FI-CO, or SuccessFactors.

Benefits

• Flexible work arrangement: Remote (Depending on specific project needs).