[Hiring] Salesforce Service Cloud Administrator @Safeguard Global

Role Description

We are seeking a Salesforce Administrator to support the management and ongoing optimization of Safeguard Global’s Salesforce Service Cloud platform. Reporting to the Senior Salesforce Administrator, this role will help maintain the day-to-day operations of Service Cloud, support system enhancements, and assist with user requests and troubleshooting. The Salesforce Administrator will work closely with support and operations teams to translate business needs into platform configurations, automation, and reporting capabilities that improve service delivery and operational efficiency.

While the primary focus of this role is Service Cloud, the administrator should maintain a general awareness of Sales Cloud functionality to ensure alignment across the broader Salesforce ecosystem. This role will also support the adoption of Salesforce AI capabilities, including Agentforce, helping implement automation and intelligent service workflows that enhance support operations and improve the overall customer experience.

How you will make a difference:

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance.
• Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements.
• Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows.
• Assist with user management, including account setup, permissions, and role-based access controls.
• Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests.
• Collaborate with operations and support teams to gather and document business requirements for system enhancements.
• Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices.
• Support testing, validation, and deployment of Salesforce updates and new features.
• Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows.
• Collaborate with technical teams to define, test, monitor, and troubleshoot MuleSoft integrations that enable reliable data exchange and workflow synchronization between Salesforce Service Cloud, Jira, Workday, and other business platforms.
• Document system configurations, processes, and user guides to support internal knowledge sharing.
• Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.

Qualifications

• 3+ years of experience working with Salesforce.
• Salesforce Administrator Certification (ADM 201) preferred.
• Experience supporting Salesforce Service Cloud environments.
• Knowledge of day-to-day workings in AWS Telephony platform for inbound and outbound contact handling.
• Working knowledge of MuleSoft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring to support integrations between Salesforce Service Cloud and platforms such as Jira and Workday.
• Basic familiarity with Sales Cloud concepts and objects to maintain cross-platform awareness.
• Experience configuring Salesforce features such as objects, fields, page layouts, validation rules, reports, and dashboards.
• Exposure to Salesforce Flow or automation tools is preferred.
• Experience with Salesforce AI capabilities such as Agentforce or Einstein AI.
• Strong analytical and problem-solving skills.
• Ability to translate business needs into technical configurations.
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders.
• Detail-oriented with strong documentation and organizational skills.
• Ability to work effectively in a fast-paced, global environment.
• Professional fluency in English (written and verbal).

Benefits

• Autonomy and Flexibility: Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family.
• Make a difference: Get 2 paid charitable days off to contribute to causes you believe in.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Human-centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Company Description

Safeguard Global is…global! We enable global expansion without the risk by helping 1,500+ customers recruit, hire, manage, and pay employees in nearly 190 countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.