[Hiring] Salesforce Business Analyst @Abacus

Role Description

This position fills a need for a Salesforce Developer to build and support the MyEnergy application within Salesforce as NYSERDA looks to expand program offerings to residential customers. This position supports EmPower+ and Appliance Upgrade programs.

Where the work will be performed: Remote

Location of Resource: EST/Central Time Zone

Is travel required for this position: No

Is any equipment required to be provided by the contractor or will be provided by NYSERDA for this position? Contractor provides

Desired Start Date: 11/2/2026

Expected Duration of Engagement: 1 Yr.

Estimated % FTE Being Requested: 40 hours/week

Select the Appropriate NYSERDA Title You are Seeking to Fulfill: Salesforce Business Analyst

IT systems that will be used: Salesforce, OmniStudio

Qualifications

• A bachelor's degree and 5 years of relevant experience in Salesforce development.
• Relevant technical certifications in Salesforce.
• Experience with a ticketing system such as Jira.

Requirements

• Experience with the Salesforce technology stack to include OmniStudio, Business Rule Engine, Lightning Web Components, SOQL, Apex, Visual Force, JavaScript, HTML, and flows.
• Experience with Service and Sales Clouds.
• Ability to read specifications and execute solutions that meet those specifications.
• Understanding of relational databases and data integration tools.
• Strong team builder with an ability to build productive relationships across a diverse organization.
• Contributes ideas and suggestions to improve processes and systems.
• Performs all job responsibilities with respect, fairness, consistency, and inclusion.
• Excellent communication and analytical skills.
• Ability to work directly with stakeholders for solutioning and product demos.
• Close attention to detail.
• OmniStudio experience is required/preferred.
• Relevant domain experience is a strong plus.
• Experience with ticket creation/support processes is relevant.
• Candidate should be available in EST or CST.

Benefits

• Maintains a high level of service by establishing and enforcing organization standards and NYS Information Technology Security Policies.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Foster and contribute to a culture of excellence grounded in people development, learning, problem solving, and teamwork.
• Other duties as assigned that contribute to the key outcomes of the NYSERDA's IT Operations Team.