[Hiring] Salesforce Business Analyst @Exavalu Solutions India Pvt Ltd

Role Description

We are seeking a senior Salesforce Business Analyst with strong P&C insurance domain expertise to lead BA activities, advise client stakeholders, shape Salesforce solutions, and support account growth.

Key Responsibilities

• Lead requirements gathering, workshops, user stories, acceptance criteria, and process documentation.
• Manage backlog grooming, prioritization, and Agile delivery activities.
• Partner with Salesforce Architects, Developers, QA, and Product Owners to ensure solution alignment.
• Support UAT, defect management, go-live, and hypercare.
• Provide P&C insurance expertise across policy, underwriting, claims, billing, distribution, and customer service.
• Recommend Salesforce-native/configuration-first solutions and identify risks, dependencies, and trade-offs.
• Build relationships with business and technology leaders and identify opportunities for process improvement and account growth.
• Support PreSales, solutioning, estimates, and SOW development.

Qualifications

• 12+ years of BA/Consulting experience with 8+ years in Salesforce implementations.
• 4+ years of P&C insurance experience, preferably Personal Lines/Homeowners.
• Strong knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud/Insurance.
• Experience conducting requirements workshops with senior stakeholders.
• Strong Agile/Scrum/SAFe and Jira experience.
• Excellent communication, presentation, facilitation, and stakeholder management skills.

Requirements

• Preferred Salesforce certifications such as Administrator, Business Analyst, or Agentforce.
• Experience with Digital Insurance/FSC, Guidewire/Duck Creek integrations, data migration, reporting, and analytics.
• PreSales, solutioning, or account-growth experience in a consulting environment.

Benefits

• Diversity Inclusion: Exavalu promotes flexibility, adapting to the needs of employees, customers, and the business.
• Part-time work, working outside normal 9-5 business hours, or working remotely.
• Welcome back program to help individuals return to the mainstream after a prolonged absence due to health or family reasons.
• Commitment to building a diverse and inclusive workforce, welcoming applications from all qualified candidates.
• Nurturing a culture that embraces all individuals and promotes diverse perspectives, where you can make an impact and grow your career.