[Hiring] Salesforce and Programme Operations Specialist @HelloKindred

Role Description

Anticipated Contract End Date/Length: Initial 3-month contract, with a potential 6-month extension

Work set up: Remote

Responsibilities

• Salesforce Administration and CRM Management
  • Maintain and update contact records, campaign information, and event-related data within Salesforce.
  • Create and update contacts, manage attendance statuses, and ensure records are accurate and complete.
  • Maintain event campaign records and ensure attendee information is correctly captured.
  • Update post-event attendance records to trigger automated follow-up communications.
  • Identify and correct duplicate, outdated, or incomplete records.
  • Investigate missing information and ensure CRM records meet internal data quality requirements.
  • Support the consistent use of Salesforce processes and workflows across the programme.
• Shared Inbox and Enquiry Management
  • Monitor and manage the programme's shared inbox, responding to enquiries in a timely and professional manner.
  • Handle event registration queries, access requests, attendee questions, and general programme enquiries.
  • Manage incoming requests efficiently and escalate more complex matters to the relevant team members.
  • Maintain clear records of enquiries and follow-up actions where required.
  • Ensure communications are accurate, helpful, and aligned with the organisation's standards.
  • Help manage fluctuations in inbox volume around busy event periods.
• Event Administration and Post-Event Processes
  • Provide back-office administrative support across a busy calendar of virtual and in-person events.
  • Update attendee and attendance records following events.
  • Ensure post-event data is processed promptly so automated follow-up communications can be triggered correctly.
  • Support registration administration and maintain accurate event records.
  • Coordinate with the programme team to ensure all relevant event administration is completed within agreed timelines.
  • Help maintain consistent processes across the annual event schedule.
• CRM Data Quality and Audience Management
  • Review and clean existing CRM records to improve data accuracy and completeness.
  • Identify missing consent information and support the appropriate review and updating of records in line with internal procedures.
  • Assist with maintaining audience databases and ensure contact information remains up to date.
  • Support the identification and review of potential Non-Executive Director contacts who are not currently engaged with the programme.
  • Help organise and maintain audience information to support future engagement activity.
  • Handle contact data carefully and follow applicable data protection and confidentiality requirements.
• Programme Operations and Team Support
  • Provide dependable operational support to the existing NED programme team.
  • Help relieve administrative pressure so the team can focus on event delivery, stakeholder relationships, and programme development.
  • Maintain accurate documentation and follow established processes.
  • Identify recurring administrative challenges and suggest practical improvements.
  • Work collaboratively with colleagues to prioritise tasks and manage competing deadlines.
  • Provide updates on workload, outstanding actions, and any issues requiring attention.

Qualifications

• Proven, hands-on Salesforce experience is essential.
• Experience maintaining CRM records, updating contact information, and managing campaign or event-related data.
• Strong administrative and organisational skills, with excellent attention to detail.
• Experience managing a shared inbox, handling enquiries, and responding professionally to stakeholders.
• Ability to work accurately with large volumes of contact and event data.
• Confidence in identifying data discrepancies, correcting records, and following established processes.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• A proactive, reliable, and solutions-focused approach.
• Capacity to work independently in a remote environment while collaborating effectively with a wider team.
• Professional handling of confidential information and awareness of data protection requirements.

Requirements

• Background supporting corporate programmes, event teams, or senior stakeholder engagement initiatives.
• Experience using Salesforce campaigns, event attendance tracking, and automated communications workflows.
• Familiarity with marketing automation tools and event registration platforms.
• Experience maintaining consent records and supporting CRM data cleansing activities.
• Previous experience within professional services, financial services, or a large corporate environment.
• Experience supporting Non-Executive Directors, senior executives, or other professional audiences.
• Previous event management experience is not essential.

Benefits

• This is an opportunity to support a high-profile executive engagement programme within a leading professional services environment.
• The role will contribute directly to improving operational efficiency, maintaining reliable CRM data, and ensuring enquiries and event administration are handled effectively.
• This support will enable the wider team to focus on delivering valuable events and building meaningful relationships with senior business leaders.