[Hiring] Salesforce & Amazon Connect Consultant @Numentica LLC

Role Description

We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.

Scope of Work

• Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
• Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect.
• Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.
• Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team.

Qualifications

• Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.

Requirements

• Fractional, as-needed engagement.
• Up to 20 hours per week (ceiling).
• Approximately 160 hours over 2 to 2.5 months.
• Location: USA, Remote.