[Hiring] RTX CLM Implementation Analyst @RTX

Role Description

The Business Analyst will support the delivery, optimization, and ongoing operations of the enterprise Contract Lifecycle Management (CLM) solution. This role partners with legal, procurement, contracts, and technical teams to translate business needs into clear requirements and ensure the CLM system meets functional, compliance, and process‑efficiency goals.

• Gather, analyze, and document business requirements for enhancements, workflows, templates, and contract processes.
• Translate requirements into user stories, acceptance criteria, and configuration guidance for the Icertis platform.
• Support system configuration reviews, data validation, and functional testing.
• Facilitate workshops to understand contract processes and identify improvement opportunities.
• Partner with architects, developers, and Icertis resources during design and release cycles.
• Maintain process documentation, training materials, and CLM knowledge resources.
• Assist with issue triage, root‑cause analysis, and user support to ensure smooth platform operations.
• Support integrations with CRM, ERP, e‑signature, and analytics tools through requirements and data mapping.
• Monitor data quality, system usage, and compliance with enterprise standards.

Qualifications

• A University Degree or equivalent experience.
• Minimum 10+ years of experience as a Business Analyst in enterprise applications, SaaS, or process‑automation environments.
• Experience with CLM systems; Icertis preferred.
• Strong understanding of contract processes across legal, procurement, or sales operations.
• Ability to translate complex business needs into structured requirements.
• Strong analytical, communication, and stakeholder‑engagement skills.

Requirements

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• None/Not Required security clearance type.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.