[Hiring] Technical Moderator @Atari

Role Description

We're looking for a Technical Moderator to serve as the bridge between our Early Access player communities and our development teams. You'll monitor the Steam Community hub and Discord feedback channels, triage player-reported feedback and bugs, package actionable reports for developers, and keep players informed through patch notes and update communications.

What You'll Do

• Monitor and moderate player suggestions in our Steam Community and Discord server daily, maintaining an environment that encourages and implements feedback from Early Access players.
• Gather, triage, and categorize player feedback by separating bugs, feature requests, and help requests to ensure actionable, well-contextualized issues reach the dev team.
• Log and track reproducible bugs in our Kanban board (normally Jira) with clear descriptions, severity classifications, and reproduction steps.
• Deliver regular consolidated feedback reports to the development team, surfacing trends and critical issues.
• Communicate clearly with the community when issues are acknowledged or resolved.
• Draft and publish patch notes for new content, bug fixes, and balance changes.

Qualifications

• Prior experience on an Early Access title in a community, QA, or production-adjacent role.
• Familiarity with game development pipelines and what makes feedback useful to a developer.
• Experience using Kanban boards, ideally Jira, for bug tracking and project coordination.
• Fluency with Steam Community and Discord server tools, with experience moderating game communities.
• Strong written communication skills, equally comfortable writing a bug report and a player-facing update.

Preferred / Nice-to-Have

• Experience writing patch notes, changelogs, or developer updates.
• Background in QA, community management, or player support at a studio or publisher.
• Familiarity with development terminology (builds, branches, regression, etc.).
• Experience working in Unity and/or Unreal Engine.

Benefits

• Target Hourly Rate: $30/hr. (30 hours/week).