[Hiring] Revenue Operations Support Analyst @Kojo

Role Description

Kojo's Sales and Customer Success teams run on Salesforce, and when something in that world needs a hand — a quote that has to be built by hand, an account that needs to move, a duplicate that needs merging, a report that doesn't add up — the request lands in one queue. You'll be the first person to pick it up.

The most important part of the job is custom quotes. Most agreements go out on a standard template a rep can send alone. The ones that don't — a mid-term expansion co-termed to an existing subscription, a split payment schedule, a multi-year deal paid upfront, a contract that has to list every module with its own dates and price, an amendment to something already signed — come to you. You'll get the opportunity and quote right, generate the order form, edit it where the template can't, and get it out through DocuSign, quickly and correctly.

Around that core you'll work the rest of the RevOps queue:

• Account ownership and routing changes
• Duplicate merges
• Small Salesforce fixes
• Data questions
• Tool questions

You'll report to the Revenue Operations Coordinator, and the two of you will run the queue together — you resolving what can be resolved directly, escalating what needs deeper Salesforce work, and both of you turning the patterns you see into fixes so the same request stops coming back.

Commercial decisions — pricing, discounts, non-standard terms — belong to the go-to-market organization, Sales and Customer Success. Your role is to make sure what they've agreed is captured accurately, approved where it needs to be, and reflected exactly in what the customer signs and in Salesforce afterwards.

Qualifications

• Revenue operations or deal desk experience: 2+ years at a B2B SaaS company in a seat where quotes, orders, or Salesforce requests came to you — deal desk, sales operations, revenue operations, order management, or Salesforce support.
• Hands-on in Salesforce: fluent in the Opportunity → Quote → Product data model, comfortable with reports, list views, and bulk updates, and made real configuration changes — fields, picklists, validation rules, page layouts, simple flows — in an org other people depended on. Salesforce Administrator certification, or experience that clearly stands in for it.
• DocuSign beyond the send button: templates, merge fields and tabs, routing, reminders and expiry. Experience with DocuSign for Salesforce or Gen for Salesforce is a strong advantage.
• Contract math as a reflex: prorations, co-terms, day counts, split payment schedules, multi-year totals — and the habit of stating your convention before your number.
• Precision with documents: ability to edit an order form in Word so the language, table, and totals are exactly right, and notice when they aren't.
• Precise written English: ability to write to reps, CSMs, and customers all day. Spoken English sufficient for a daily working session with the team.
• A queue temperament: organized, quick to acknowledge, quick to close the loop, and able to tell a rep at quarter-end that a document isn't ready yet — with the reason and the fastest path forward.
• Based in Latin America, with at least four hours of daily overlap with US Central time and flexibility in the final week of each quarter.

Requirements

• Efficiently shipping custom quotes and order forms.
• Diagnosing issues with quotes and DocuSign when they misbehave.
• Understanding Kojo’s deal policies and maintaining the approval layer.
• Managing the rest of the RevOps queue including account ownership and routing changes, inbound credits, duplicate account and contact merges, and answering questions about RevOps-owned tools.
• Ensuring records in Salesforce match signed agreements post-signature.
• Spotting recurring patterns in the queue and creating business requirements to reduce incidents.

Benefits

• Eligible for a new hire equity grant.
• All US-based full-time employees are eligible for a full suite of perks and benefits.