[Hiring] Director of Fraud and Underwriting @SimplePractice

Role Description

You will manage the end-to-end operating model for fraud, payments underwriting, and platform abuse across the full customer lifecycle:

• Pre-onboarding and KYB/KYC
• Payments underwriting and approval decisioning
• Transaction and payout monitoring
• Bank-change and account-takeover controls
• Disputes and chargeback strategy
• Reserves and holds
• Spam and platform abuse containment
• Account decisions across approval, holds, re-enablement, termination, and deletion

You'll report to the Chief Legal Officer and work in close partnership with our CISO and Product/Engineering leadership. This is a strategy and program-ownership role: you'll set direction and represent our fraud posture to the executive team, while a team of analysts and leads runs the day-to-day operations you design.

Qualifications

• 10+ years in fraud, payments risk, underwriting, or financial crime, including 5+ years leading teams — with real experience managing managers.
• Direct experience at a payment facilitator, PSP, acquirer, marketplace, fintech, or embedded-payments platform.
• A track record of building a function, not just running one.
• Fluency across multiple risk surfaces.
• Demonstrated ability to influence product and engineering roadmaps.
• Experience presenting fraud loss and risk tradeoffs directly to a C-level or board audience.

Requirements

• Technical acumen sufficient to be a credible partner to engineering and data science.
• Hands-on data fluency.
• Practical experience with the modern risk stack.
• Working literacy in model risk practice.
• Experience operating risk controls under HIPAA, PHI-adjacent, or comparable regulatory constraints.
• CFE, CAMS, or CFCS.

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)