[Hiring] Revenue Operations Manager II @Sinch

Role Description

This role will be critical in ensuring our sales incentive programs are executed flawlessly and efficiently. This role is 100% focused on operationalizing, enhancing, and running the processes that underpin our compensation programs. You will own the operational framework of the end-to-end commission process, from annual planning to monthly reporting, ensuring accuracy, timeliness, and scalability by partnering closely with key stakeholders.

Key Responsibilities:

• Lead the annual Sales Incentive Plan (SIP) planning and issuance process, coordinating with Sales Leadership, Finance, and HR to ensure timely and accurate plan rollout.
• Own and manage the operational cadence of the end-to-end sales compensation process, establishing, running, and enhancing all related processes in close partnership with the calculation owners in FP&A.
• Develop, enhance, and operationalize new and existing processes to improve the efficiency, accuracy, and scalability of our compensation programs.
• Partner with FP&A to ensure the timeliness and accuracy of commission calculations by providing clean data inputs and managing the process flow.
• Design, build, and maintain robust reporting and dashboards to track key compensation metrics, including quota attainment, earnings, commission accruals, and incentive plan performance.
• Serve as the primary subject matter expert for all compensation-related operations and processes, providing timely support and resolving inquiries from the sales team regarding their attainment and the mechanics of their compensation.
• Analyze the effectiveness of compensation plans, identifying trends, and providing data-driven insights to leadership on plan performance and potential improvements.
• Manage and ensure the integrity of compensation data across all relevant systems, including Salesforce and any dedicated compensation management platforms.
• Lead projects focused on improving the compensation technology stack, including system enhancements, integrations, and the automation of manual processes.

Qualifications

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Experience in a highly analytical role focused on sales compensation, commission administration, or a related sales operations function.
• Advanced proficiency with Excel is required. Experience with Salesforce CRM is also required.
• Direct experience with compensation management software (e.g., Xactly, Varicent, CaptivateIQ, Anaplan) is strongly preferred.
• Exceptional analytical and problem-solving skills, with a proven ability to work with large, complex datasets and maintain a high level of attention to detail.
• Strong project management skills with the ability to lead operational cadences and process improvement initiatives from start to finish.
• Excellent communication and cross-collaboration skills, with the ability to explain complex compensation mechanics clearly and concisely to various stakeholders.

Benefits

• Comprehensive market competitive medical, dental, and vision plans, including access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match for all participants.
• Generous paid time off program to value work-life balance.
• Paid parental leave and family planning support.
• Flexible remote work offerings to work where you are most productive.
• Paid time off to support a volunteer program of your choice.