[Hiring] Revenue Operations Manager @Widewalls Ltd

Role Description

Widewail is a B2B SaaS company helping automotive dealerships turn customer feedback into growth through reputation management and customer intelligence. We are looking for a hands-on Revenue Operations Manager to build and optimize the systems, data, and processes that power our revenue engine.

In this highly cross-functional role, you will partner with Marketing, Sales, Customer Success, and Finance to create a connected, data-driven approach to revenue growth across the entire customer lifecycle. You will serve as the primary owner of HubSpot, establish reliable revenue reporting, improve operational efficiency, and develop scalable processes that support customer acquisition, retention, and expansion.

This role has three priorities:

• Build a scalable revenue operations foundation.
• Drive new revenue.
• Increase customer retention and expansion.

What You’ll Do:

• Go-to-market and sales operations
• Own the sales process in HubSpot: pipeline stages, exit criteria, deal desk, and approval workflows.
• Run forecasting in partnership with Finance and give leadership a weekly view of pipeline health and risk.
• Find and fix funnel leaks across conversion, win rate, sales cycle length, and deal size.
• Design lead routing, territories, and Marketing-to-Sales SLAs, including leads from OEM and partner programs.
• Support annual planning, quota and capacity models, and commission administration with Finance.
• Post-sales and Customer Success operations
• Partner with Customer Success leadership to operationalize onboarding, adoption, renewal, and expansion.
• Build customer health scoring that combines product usage, engagement, and customer feedback signals.
• Optimize the sales-to-CS handoff and renewal and expansion workflows in HubSpot.
• Own MRR, GRR, and NRR reporting, including movement by cause (new, expansion, contraction, churn).
• Systems, data, and quote-to-cash
• Own HubSpot administration across all hubs, including user permissions and integrations with product, GTM, and finance systems.
• Partner with Finance to configure quoting, products and pricing, contracts, billing, and payments in Revenue Hub.
• Own data governance: field definitions, deduplication, account hierarchies, and a single source of truth for accounts, contacts, deals, and revenue.
• Evaluate, implement, and rationalize GTM tools and vendors.
• Maintain a RevOps roadmap and run intake and prioritization for system, workflow, and reporting requests.
• Reporting and analytics
• Set the definitions and calculation logic for core revenue metrics, including MRR, GRR, NRR, CAC, LTV, and pipeline coverage.
• Build full-funnel leadership dashboards and turn them into regular business reviews with clear recommendations.
• Enablement and change management
• Lead change management for new processes and systems.
• Train teams on HubSpot, AI tools, and process changes.
• Maintain process documentation and playbooks for the full customer lifecycle.
• AI-augmented operations
• Use AI tools to speed up analysis, reporting, forecasting, campaign builds, and documentation.
• Find and automate repetitive manual work across Marketing, Sales, and CS.
• Design, build, and run the technical components of Widewail’s signal-driven GTM engine.
• Marketing campaign operations
• Partner with Marketing to design each campaign's operational setup before launch.
• Own campaign tracking, attribution, and ROI reporting.
• Maintain lifecycle stage definitions and lead scoring models.

Qualifications

• 5+ years in Revenue Operations, Sales Operations, or Marketing Operations at a B2B SaaS company with recurring revenue.
• Experience supporting a high-volume subscription customer base, with frequent renewals and expansion across hundreds of accounts or more.
• Expert-level HubSpot skills, including 3+ years as the primary admin or owner of a multi-hub HubSpot instance.
• Hands-on experience with HubSpot Revenue Hub, or with HubSpot's quoting, billing, and payments tools.
• Proven results improving GTM performance.
• Proven success partnering with Customer Success leaders on retention and upsell.
• A track record of leading change across teams without direct authority.
• Demonstrated ability to leverage AI and automation to improve operational efficiency.
• Strong analyst and communicator who turns data into clear recommendations.
• A hands-on builder with the judgment to prioritize competing requests.
• Deep experience running marketing campaign operations.

Preferred

• HubSpot certifications (such as Revenue Operations, Marketing Hub, or Sales Hub Implementation).
• Experience selling to automotive dealerships or other multi-location businesses.
• Experience operationalizing OEM, channel, or partner-sourced revenue programs.
• Experience working in a SOC 2 or similarly controlled data environment.
• Familiarity with SQL or a BI tool for analysis beyond HubSpot reporting.
• Experience at a company growing from early to mid-stage, building RevOps from the ground up.

Benefits

• Medical, Dental, Vision, HSA, FSA, DCA.
• Company funded Lifestyle Spending Account.
• Remote Monthly Stipend.
• Employer match 401K.
• Paid Parental Leave.
• Sick Time Off.
• Paid Time Off & Paid Holidays.

Equal opportunity

Widewail is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Closing scope statement

This job description describes the general nature and level of work expected in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications, and it may be updated as the business evolves.