[Hiring] Revenue Operations Manager @OpenLoop Health

Role Description

We're looking for a Revenue Operations Manager to partner with Implementation leadership in designing and executing the processes, data, and tooling that get clients live faster and keep their configurations clean once they are. This role is the operational engine of our sell-to-live motion.

• Own the workflows the delivery team runs on every day.
• Manage the QA gates that catch problems before clients do.
• Provide reporting that tells leadership exactly where every implementation stands.

What You'll Own

• Implementation Process Design: Own the end-to-end sell-to-live workflow—stage definitions, entry and exit criteria, the Sales-to-Implementation handoff, and documented playbooks by program type.
• Implementation Systems & Automation: Own the configuration that makes the process real: Jira project templates, issue types, and workflows; CRM-to-Jira automation; and field-level standards.
• Delivery Rigor & Capacity Planning: Work with Implementation PMO to build project management discipline—milestone tracking, dependency management, escalation paths, and forecast implementation capacity.
• Go-Live QA: Build and run quality gates that validate client configuration before launch, maintain the pre-launch checklist and defect log, and drive root-cause analysis.
• Change Request Management: Own intake, triage, prioritization, and SLAs for post-go-live configuration changes on live clients.
• Implementation Reporting & Analytics: Build and maintain dashboards and reports for leadership—time-to-live, on-time go-live rate, stage aging, capacity utilization, QA defect trends, and change request throughput.
• Cross-Functional Partnership: Work closely with Sales, Customer Success, Clinical Operations, and Product/Engineering to ensure implementation is connected to pre-sale commitments and hands off cleanly to CS.

Qualifications

• 5+ years in implementation operations, professional services operations, program/project management, or Revenue Operations—ideally in B2B SaaS, healthcare, or digital health.
• Track record of standing up repeatable delivery processes.
• Hands-on experience with Jira or Atlassian tooling as a system of record.
• CRM experience: HubSpot today, Salesforce following our October go-live.
• Fluency with project management tooling generally.
• Analytical mindset—can build a dashboard and defend a metric definition.
• Strong documentation skills and stakeholder management.
• Comfortable with ambiguity and energized by building systems from scratch.
• Experience in a regulated environment (healthcare, telehealth, fintech) a plus.

Requirements

• Average days from contract signature to client go-live.
• Percentage of implementations live by their committed date.
• Configuration issues surfaced after go-live versus caught in QA.
• Median time from intake to resolution for live-client change requests.
• Forecasted implementation capacity versus actual demand and delivery throughput.
• Percentage of active implementations with current, complete stage and milestone data.

Benefits

• Relatively flat organizational structure.
• Encouragement to bring ideas to the table and make things happen.
• Core values of Autonomy, Competence, and Belonging.