[Hiring] Research and Customer Recruitment Coordinator @GTT

Role Description

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform — we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention — but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities — ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Key Responsibilities

• Power our speed to insights by managing the end-to-end user research and Early Access Program participant management process, including recruitment, screening, scheduling, and incentive distribution.
• Ensure a seamless stakeholder and participant experience by partnering with Research, Design, and Product teams to deeply understand their specific study requirements.
• Diversify and scale our sourcing pipeline by utilizing and expanding channels including internal databases, external panels (Dscout, Centercode), and professional networks.
• Drive operational efficiency by serving as a product expert, suggesting process improvements, and maintaining Research Ops governance and knowledge management.
• Modernize recruitment best practices to enhance participant targeting and recruitment scale by optimizing the tools and methodologies available today while advocating for new tools when necessary. A willingness to explore AI-powered tools is encouraged.
• Maintain the research panel health and integrity by developing internal participant pools while ensuring strict data privacy compliance and clear value communication.

Qualifications

• Strong written and verbal communication skills with the ability to build trust and credibility with internal and external stakeholders.
• Exceptional written and verbal communication skills, with a proven ability to lead meetings, draft complex participant screeners, and manage stakeholder expectations clearly and concisely.
• Growth mindset: track record of systems thinking and operational improvement.
• Strong communication, email, and organizational skills.
• Customer-focused, professional, and proactive.
• Collaborative, self-starter with strategic thinking ability.

Preferred Skills

• CRM systems (nice to have).
• Spreadsheet experience.
• Interest in AI-driven work.

Education Requirements

• Bachelor's degree preferred in Social Sciences, Communications, or a related field (preferred, not required).

Required Experience

• 1–2 years of experience in client/stakeholder collaboration, service delivery, or project support; or 1 year in a customer-facing operations role. 3 years preferred.
• Proven track record of managing multiple simultaneous requests or cases in a fast-paced environment (e.g., using ticketing systems like Jira or Zendesk).
• Experience with CRM and/or research-specific tools such as Qualtrics, Salesforce, Dscout, etc.

Work Environment / Physical Requirements

• Remote, cross-time-zone team.
• New role with opportunity to shape responsibilities.
• Minimal formal training; learn through onboarding and hands-on work.

Important Notes

• Interview Process: Two rounds — 1:1 with Ken, then 1:1 with Michelle.

Benefits

• Medical, Vision, and Dental Insurance Plans.
• 401k Retirement Fund.

Company Description

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.