[Hiring] Remote Service Technician Lead @Crash Champions

Role Description

The ATE – Remote Service Technician Lead provides day-to-day technical guidance and operational support to Remote Service Technicians to ensure the timely and effective delivery of vehicle diagnostic and technical support services. This role assists with complex service requests, troubleshooting, and promotes consistent service quality and productivity.

This position partners closely with the Manager of Remote Service to:

• Identify operational trends
• Communicate technician feedback
• Recommend process improvements
• Support overall operational effectiveness

This is a non-supervisory position that provides technical leadership and guidance without direct people management responsibilities.

• Provide day-to-day technical guidance, support, and assistance to Remote Service Technicians.
• Serve as a technical resource for complex diagnostic and programming issues.
• Provide expert technical advice and perform vehicle diagnostic and technical support services.
• Monitor day-to-day service activity and identify recurring technical issues.
• Communicate technician feedback and recommendations for improvement to the Manager of Remote Service.
• Support technician onboarding and ongoing technical development.
• Meet or exceed established productivity and service quality benchmarks.
• Maintain a high level of customer satisfaction.
• Accurately document services performed and customer interactions.
• Promote first-time resolution of service requests.
• Assist the Manager of Remote Service with technician scheduling and workload coordination.
• Collaborate with technicians and internal stakeholders to enhance service capabilities.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in automotive diagnostics, vehicle repair, remote technical support, or a related technical field.
• Strong knowledge of automotive diagnostic procedures and vehicle systems.
• Ability to provide technical guidance and support the development of other technicians.
• Proficiency in Microsoft Office 365.
• Strong customer service skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Effective verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.

Requirements

• OE/Dealer-level diagnostic and programming experience (preferred).
• Experience with pre- and post-repair vehicle scanning and OEM diagnostic tools (preferred).
• Relevant industry certifications, including ASE, I-CAR, MECP, ALLDATA or equivalent technical credentials (preferred).
• Experience or education in collision repair or automotive technology (preferred).
• Previous experience providing technical guidance, training, or peer support in an automotive service environment (preferred).
• Bilingual in English and Spanish is a plus (preferred).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including job-related knowledge, skills, experience, relevant certifications, and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Posted Min Pay Rate: USD $30.00/Hr.

Posted Max Pay Rate: USD $35.00/Hr.