[Hiring] Regional Parts & Service Manager @Yanmar Compact Equipment North America, Inc.

Role Description

The Regional Parts & Service Manager is responsible for driving profitable aftermarket growth, increasing dealer capability, and supporting customer uptime across North America by embedding One Yanmar service standards, discipline, and execution rigor into all dealer-facing activities. This role serves as a strategic business partner to dealer principals, parts managers, service managers, and internal stakeholders to improve dealer performance, support customer retention, and accelerate parts and service revenue growth.

What You'll Do

• Dealer Performance & Growth
  • Own and drive territory aftermarket parts and service revenue growth.
  • Develop and execute dealer-specific business plans to increase Yanmar parts sales.
  • Support customer retention initiatives and dealer profitability strategies.
  • Promote adoption of One Yanmar dealer programs and initiatives.
  • Drive utilization and penetration of aftermarket support programs.
  • Identify performance gaps and implement improvement plans to achieve business objectives.
• Customer Support & Equipment Uptime
  • Ensure rapid resolution of quality, warranty, and technical support issues.
  • Lead CSI and NPS improvement initiatives with assigned dealers.
  • Support warranty administration processes and maximize warranty recovery performance.
  • Partner with dealers to improve customer experiences and equipment uptime.
  • Act as a key liaison between dealers and internal support teams.
• Dealer Capability & Excellence
  • Implement training and development plans to strengthen dealer performance.
  • Promote participation in Yanmar technical and commercial training programs.
  • Drive adoption and utilization of dealer support systems and tools, including:
    • Dealer Portal
    • YDS
    • SA-Diagnostic
    • SA-Remote Telematics
  • Standardize dealer parts and service best practices.
  • Provide coaching and guidance that improves dealer operational effectiveness.
• Inventory & Parts Management
  • Ensure dealers maintain healthy parts inventories that support customer demand.
  • Improve inventory planning and forecasting accuracy.
  • Monitor stocking compliance and inventory health.
  • Focus on availability of fast-moving parts to support service operations.
  • Assist with critical parts backorders and expedited parts support.
  • Align dealer inventory strategies with North American distribution policies and annual business plans.
• Governance & Performance Management
  • Execute and enforce One Yanmar standards, reporting requirements, and accountability measures.
  • Conduct monthly business reviews with assigned dealers.
  • Monitor performance metrics and drive corrective actions when necessary.
  • Escalate challenges quickly and lead resolution efforts.
  • Deliver measurable business outcomes through disciplined execution.
• Additional Responsibilities
  • Support strategic initiatives and organizational objectives as assigned.
  • Participate in cross-functional projects focused on dealer development and customer satisfaction.

Qualifications

• Bachelor's degree in Business or a related field preferred; equivalent experience will be considered.
• Minimum 5 years of experience in parts management, service operations, aftermarket support, or dealer development within the construction equipment, agricultural equipment, or related industries.
• Experience supporting dealer networks in an OEM environment.
• Proven success managing parts programs, warranty administration, and service operations across multi-location or national dealer networks.
• Demonstrated ability to drive performance improvement and revenue growth through dealer partnerships.
• Live in and be able to travel extensively throughout an assigned territory.

Requirements

• Experience supporting compact construction equipment, including:
  • Compact Track Loaders (CTLs)
  • Skid Steers
  • Mini Excavators
• Experience developing and delivering technical training programs.
• Knowledge of KPI scorecards, dealer audits, and business planning processes.
• Experience leading operational improvement initiatives across dealer organizations.

Benefits

• Comprehensive benefits package including:
  • Medical, Dental, Vision
  • Basic Life & AD&D, Voluntary Term Life
  • Short & Long Term Disability
  • EAP, HSA, Medical & Dependent Care FSA
  • Accident Insurance, Critical Illness, and Hospital Indemnity
  • Paid Time Off, generous Paid Holidays
  • 401(K) plan with a company match of up to 4%
• Starting Wage: $95,000-$115,000 annually dependent on qualifications.
• This position offers the potential for discretionary bonus compensation up to 15% of base salary.