[Hiring] Regional Manager Franchise Operations and Revenue Development @Sonesta Hotels

Role Description

The Regional Manager Franchise Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements.

The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in-market sales calls and marketing events. The position consults and educates hotel owner and operators on effective sales and operational best practices to influence revenue growth.

Must reside within territory. Territory for this role: West Coast & Southwest Region.

What you’ll be doing

• Conducts on-property business performance consultative visits with owners/operators in assigned region (Typically 2x/year).
• Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations.
• Conducts property Quality Assurance evaluations.
• Reviews and updates Property Improvement Plans.
• Conducts a monthly courtesy call to each hotel to foster relationships.
• Conducts periodic training on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum.
• Monitors and follows-up with hotels regarding completion of action items such as PIP, RFPs, and other time sensitive obligations.
• Assists hotel’s sales and marketing efforts by:
  • Conducting hotel market assessments and identifying sales opportunities.
  • Partnering with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities.
• Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocates the voice of the franchisee in balance with Sonesta objectives, to continuously improve brand tools, resources, strategies, and program development to provide an optimal owner/operator experience and results with the brand.
• Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions.
• Partners with the Regional Development Director by prospecting and submitting leads to help foster the growth and development of the brand.

Qualifications

• Bachelor’s degree or relevant experience in lieu of degree.
• 4+ years professional multi-unit hotel operations and revenue generation leadership.
• Dynamic consultant who inspires others to try new things.
• Exceptional communicator with excellent interpersonal, written, and oral communication skills.
• Proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems, business intelligence analysis tools, and CRM account management systems.
• Highly organized and a self-starter with the ability to prioritize work to meet deadlines.
• Creates and delivers best in class hotel operations and sales support.
• Adaptable to changing business needs and priorities (Up to 90% travel).
• Collaborative and resourceful, seeking efficient ways to accomplish work.
• Proactive in accomplishing goals and achieving business objectives.
• Results-oriented with a proven track record of driving change.

Requirements

• Must reside within the designated territory.
• Up to 90% travel required.

Benefits

• Medical, Dental & Vision Insurance.
• Health Savings Account (HSA) with Company Match.
• 401(k) Retirement Plan with Company Match.
• Paid Vacation & Sick Time.
• Paid Parental Leave.
• Company-Paid Life Insurance.
• Company-Paid Short-Term & Long-Term Disability.
• Hospital Indemnity, Critical Illness & Accident Insurance.
• Educational Assistance.
• Sonesta Hotel Discounts.
• Additional Perks & Employee Discounts.

Company Description

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.