[Hiring] Regional Director @TheKey

Role Description

Senior Regional Directors at TheKey are responsible for the smooth operations, achieving company goals, ongoing growth, and high employee and client satisfaction of a defined geographic region of TheKey. They ensure that all policies and procedures are properly implemented, workflows are optimized, day-to-day questions are resolved, and new initiatives are rolled out effectively. They also hold P&L responsibilities across their defined geographic region which will have greater than $100M in yearly revenues.

Essential duties and responsibilities include:

• Building expertise in every phase of TheKey operations, including:
• Client management
• Caregiver team recruitment and development
• Staffing operations
• Human resources
• Client acquisition and lead intake
• Client care management
• Referral marketing
• Overseeing operational performance for efficient, effective, and high-quality service delivery.
• Managing a team of General Managers within the defined geographic region.
• Creating and sustaining relationships with key partners to build brand awareness and generate new clients.
• Improving client relationships, satisfaction, and retention through strong processes and oversight.
• Overseeing day-to-day operations, including facilities issues and emergencies.
• Ensuring the integrity of all processes and documentation, including periodic audits.
• Working with the Executive Team to craft strategic plans and goals for the assigned market.
• Ensuring all locations meet their short-term and long-term goals.
• Recruiting, training, and developing new team members.
• Evaluating team members' effectiveness and providing mentorship and training.
• Understanding competitors and identifying high-potential talent.
• Building a cohesive, service-oriented team through recruitment and retention.
• Providing on-call and after-hours support as needed.
• Additional duties as assigned by the supervisor.

Qualifications

• Bachelor’s Degree from an accredited university is desired; relevant professional experience may substitute.
• Five to 10 years experience in operations, preferably in health care, elder care, social work, or related industry.
• Strong people management experience.
• Excellent customer service and supervisory skills.
• Computer proficiency and ability to document timely and accurate notes in systems related to client visits.
• Current driver’s license and proof of insurance.

Requirements

• Emotional Intelligence – self-aware, self-management, motivation, empathy, integrity, social skills, and well-placed boundaries.
• Leadership presence, managerial courage, and accountability.
• Strong relationship-building skills and communication abilities.
• Ability to navigate through various stressors and challenges.
• Humility and authenticity.
• Organizational agility – innovative and responsive.
• Ability to partner with others to create trust, rapport, and respect.
• Sense of community and compassion.

Physical Requirements

• Ability to travel approximately 25% of the time.
• Ability to lift and carry up to 15-20 pounds.
• Ability to sit, stand, and walk for prolonged periods throughout the workday.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance