[Hiring] QAD Support Specialist @Genfinity Philippines

Role Description

We are seeking a highly analytical and customer-focused QAD Support Analyst to join our enterprise IT and applications support team. In this role, you will act as the primary escalation point for complex functional and system-level issues within our QAD ERP environment. You will diagnose system errors, optimize configurations, and support business users to ensure supply chain, manufacturing, and financial operations run without interruption.

Key Responsibilities

• Issue Resolution: Troubleshoot and resolve advanced QAD ERP issues, including automated processes, transaction mismatches, and variance reconciliations.
• Module Support: Assist end-users across core modules such as Order-to-Cash (O2C), Procure-to-Pay (P2P), Finance, Production, and Inventory.
• Custom Code Troubleshooting: Review, debug, and trace custom code or scripts to isolate ERP bugs from baseline functionality.
• System Configuration: Advise clients on QAD parameter settings, workflow design, and configuration optimization to align with best business practices.
• Escalation Management: Handle high-priority cases, escalating Level 3 database or code-level bugs to development teams or QAD directly when necessary.
• Testing & UAT: Support functional testing, patch implementation, and User Acceptance Testing (UAT) cycles.
• Documentation: Create and maintain internal knowledge base (KB) articles, runbooks, and user-training documentation to reduce future ticket volume.

Qualifications

• Education: Bachelor’s Degree in Information Technology, Computer Science, Supply Chain Management, or equivalent work experience.
• Experience: Minimum 3 to 5 years of relevant experience in enterprise product or application support, with a strong focus on QAD platforms.
• ERP Knowledge: Solid understanding of end-to-end ERP data flows and supply chain/manufacturing principles.
• Technical Skills: Solid knowledge of Progress 4GL/ABL, Linux CLI, and Progress database (DBA) fundamentals for issue diagnosis and system-log analysis.
• Analytical Thinking: Proven ability to analyze complex business processes and translate errors into actionable solutions.
• Soft Skills: Exceptional written and verbal communication skills; ability to explain highly technical concepts to non-technical stakeholders under pressure.

Preferred Qualifications

• QAD Versions: Hands-on experience with QAD 2012 Standard Edition (SE) and QAD 2021 Enterprise Edition (EE) is highly desirable.
• Customization Support: Ability to support and troubleshoot custom code (e.g., Progress 4GL/ABL, custom browses, wrappers, or reports) is a significant asset.

Company Description

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. Genfinity as an Equal Opportunity Employer believes in each person’s potential, and we’ll help you achieve yours. All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent: We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume. This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012. You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at [email protected]. By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.