[Hiring] PSID Investigation Analyst @ADC LTD NM

Role Description

The PSID Investigation Analyst (DHS) is responsible for receiving background investigations from field investigators and processing them to be transmitted to the customers. A successful Investigation Analyst must follow ADC LTD NM and PSID policies and procedures and meet the following expectations:

• Model ADC LTD NM’s core values, policies and procedures and ensure that the same are supported at all times.
• Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting.
• Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met.
• Maintain a working knowledge of customer requirements and best practices.
• Identify missing leads, requirements and write-offs.
• Work with investigators, ADC LTD NM personnel and management to resolve issues.
• Organize time and resources based on due dates to ensure timely completion of investigations.
• Submit investigations through the PSID closed case transmission process without error.
• Track and log investigation progress and completion.
• Conduct quality control reviews at a rate comparable to the team average.
• Maintain a working knowledge of Roadrunner.
• Quickly troubleshoot issues as they arise.
• Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors.
• Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department.
• Assist with projects and process improvement at the direction of their supervisor.
• Coordinate with PSID and ADC LTD NM personnel as necessary.
• Perform all other duties as assigned.

Performance Metrics

• Close 18 allotted hours per day for baseline productivity qualification.
• Close 27 allotted hours per day on average for mid-range productivity qualification.
• Close 36 allotted hours per day on average for high productivity qualification.
• Close no more than 8% of all cases late.
• Fewer than 2% of all cases contain significant adjudicative deficiencies.

Qualifications

• Ability to maintain a professional demeanor.
• Familiarity with Microsoft Excel and computer databases.
• Proficiency in common workplace hardware and software.
• Excellent organization and prioritization skills.
• Strong analytical skills and detail-oriented.
• Strong verbal and written communication skills.
• Highly technical writing, proofreading, and editing skills.
• Strong customer service and interpersonal skills.
• Extensive knowledge of ADC LTD NM contracts and contractual requirements.
• Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication.
• Thorough understanding of ADC LTD NM investigative process and procedures.
• Familiarity with federal and ADC LTD NM security standards.

Requirements

• Employment is contingent upon the successful results of a background check and drug screen.
• Must complete a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals.
• Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position.

Position Type/Expected Hours of Work

• This is a full-time position.
• Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT.
• Evening and weekend shifts may be required.
• Exceptions may be made with approval.

Work Environment & Physical Demands

• Employee regularly works in a telework office setting.
• This role routinely uses standard office equipment.
• Employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms.
• Employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone.

Probation

• Six-month probation at start of initial employment and/or when position is new for the employee.

Travel

• None.

Benefits

• Full benefit package as outlined per ADC policies and procedures.

Company Description

ADC LTD NM provides key services in Government Background Investigations, Armed/Unarmed Physical Security and Pre-Employment Background Checks. Headquartered in Albuquerque, NM, ADC employees and contractors are located all over the US and its territories.